Help Desk Technician

We are seeking a reliable and customer-focused Helpdesk Technician to provide first-level technical support to end-users. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues, ensuring timely resolution and excellent user experience.

Responsibilities:

• Provide first-line technical support via phone, email, or in person
• Diagnose and resolve hardware, software, and basic network issues
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Set up and manage user accounts, passwords, and access rights
• Escalate complex issues to appropriate support levels
• Document issues, solutions, and support processes in ticketing system
• Assist in onboarding and IT setup for new employees
• Maintain inventory of IT assets and equipment

Requirements:

• Diploma or Bachelor's degree in IT, Computer Science, or related field
• 2+ years of experience in a Helpdesk or IT support role
• Good knowledge of Windows OS, Microsoft Office, and basic networking
• Familiarity with Active Directory and Office 365 administration
• Experience with ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow)
• Strong communication and problem-solving skills
• Ability to work independently and manage time effectively
• A+ or ITIL certification is a plus

Skills:

• .Desktop and laptop troubleshooting
• Windows OS & Microsoft Office support
• Basic networking (IP, DNS, DHCP)
• Printer and peripheral support
• User account management (AD, O365)
• Ticketing systems and documentation
• Excellent customer service skills
• Time management and multitasking
• Remote support tools (e.g., AnyDesk, TeamViewer)