Help Desk Technician

IT Pro Headquarters specializes in providing Network, Desktop and Cloud Services Support, while monitoring and maintaining computer networks to ensure maximum efficiency 24/7/365.

We are seeking a qualified Tier I Support technician who can work independently, solve technical problems, and investigate issues in a fast-paced environment.

This position will include extensive training and experience in a wide variety of systems and platforms and is an excellent opportunity for building a broad range of skills and knowledge.

Requirements:

· 1+ Years Help Desk/Desktop Support experience preferred.

· Excellent customer service and problem solving skills essential.

· Knowledge of Active Directory, DNS, DHCP, Firewalls and Server Operating Systems and Cloud Services (e.g. Office 365, GSuite)

· Experience with Windows Server 2012 - 2019

· Prior IT Managed Service experience preferred

· Experience with Connectwise Manage and Automate preferred

· Must be willing to travel within the Tri-county area to various clients.

· Willingness to be part of an on-call rotation.

· Background check and drug test required.

The responsibilities of this person will be:

· Provide excellent customer service.

· Handle support requests via email, text chat, remote takeover, telephone or on-site.

· Troubleshoot and repair software and hardware related issues.

· Follow up with customers, provide feedback and see problems through to resolution

· Manage multiple tickets in various stages of the helpdesk ticket lifecycle.

· Log all calls, emails, and communications to customer in our ticketing system.

· Troubleshoot network related problems, and provide detailed report to network team

· Coordinate with hardware/software vendors for product-specific support to end users
The right candidate will also assist Tier 2/3 when required.

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off
• Professional development assistance

Education:

• High school or equivalent (Required)

Experience:

• Windows: 1 year (Preferred)
• ConnectWise: 1 year (Preferred)
• Help desk: 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)

Work Location: Hybrid remote in Hollywood, FL 33022