Help Desk Technician

Position Title: Help Desk Technician
Location: Tampa, FL (On-Site)
Clearance Requirements: Secret
Pay Rate: $25.00 per hour

Position Description:

Join a dynamic team supporting critical DoD operations as a Help Desk Technician in Tampa, FL. This role offers an exciting opportunity to provide essential technical support within a fast-paced, mission-driven environment supporting the U.S. BICES-X program, which enhances battlefield information sharing among global partners and coalition forces. You will deliver high-quality IT support across diverse military and civilian user bases, troubleshoot hardware and software issues, and ensure system integrity and security. Your expertise will contribute directly to national security efforts and military operations.
Key Responsibilities:

• Provide Tier 0/1 support, with opportunities to advance to higher support tiers, ensuring prompt resolution of technical issues.
• Deliver professional and responsive customer service to military, civilian, and international users.
• Troubleshoot hardware, software, and network issues both remotely and onsite.
• Perform system configuration, upgrades, and software support remotely.
• Document incidents, resolutions, and system changes accurately.
• Maintain performance, security, and integrity of systems and networks.
• Support account management, service requests, and new deployments.
• Assist with training junior technicians and end-user guidance.
• Monitor systems and respond proactively to alerts and issues.
• Participate in continuous improvement initiatives and special projects to optimize support processes.

Top Requirements:

• 3+ years of IT support/help desk experience in complex or military environments.
• Bachelor’s degree or equivalent work experience.
• Active Secret Clearance.
• DoD 8570 IAT Level II certification: Security+ CE (active).
• Knowledge of DNS, DHCP, and network troubleshooting.
• Strong customer service, communication, and team collaboration skills.

Preferred Qualifications:

• Experience supporting multinational or military operations.
• Familiarity with Active Directory, Server STIGs, patching, ACAS/Tenable, SCCM, IAVAs.
• Knowledge of Group Policy, PowerShell, Windows Server (2008/2012/2016).
• Experience with ServiceNow, Exchange, VMware/Horizon View, and virtualization tools.
• Ability to create documentation and training materials.
• ITIL v4 Foundation certification.
• Experience working in deployed or high-tempo environments.
• Physical ability to handle equipment as needed.
• Willingness to work shift schedules, including weekends and holidays.

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm; we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.