Helpdesk Engineer - Insurance TPA

1. JOB PURPOSE

Supports the help desk's operations and acts as a central point for client inquiries. identifies, investigates, and fixes technical issues on a range of topics for end users.

2. RESPONSIBILITIES AND DUTIES

1. Install and configure computer hardware, software, networks, and applications.

2. Respond to technical support tickets from other staff members, vendors and communicate to resolve issues within SLA.

3. Diagnose and troubleshoot system and network problems, software faults or hardware complications.

4. Perform end points Security updates frequently.

5. Investigate systems which found vulnerabilities or threats and take required actions.

6. Ensure Onboarding/offboarding employees on time with all required actions as per the request from HR or concern departments.

7. Performing onboard activities like user account creation in AD, Email, Door Access activation, IT assets hand over, MFA activations, Avaya access.

8. Coordinate and ensure with vendors to fix issues for third party application and support for hardware.

9. Managing assets using asset management systems.

10. Managing door access control system.

3. KNOWLEDGE, SKILLS AND EXPERIENCE

· IT Professional with over 3-5 years of experience in Systems Engineer & Administration, Installation & Configuration, users Support.

· Expertise in administration, up-gradation, testing, performance tuning, backup, recovery, and migration functions of users end points.

· An effective communicator & negotiator with strong analytical, problem solving and organizational capabilities.

Pay: AED8,000.00 - AED10,000.00 per month

Work Location: In person