Helpdesk Support

Job Purpose:
Provide technical assistance and support to end-users by maintaining and troubleshooting desktops, laptops, and peripherals. This role ensures that all systems remain updated, optimized, and running efficiently.

Key Responsibilities:

• Perform installation and configuration of operating systems, primarily Windows.
• Support and manage Windows updates, patches, and troubleshooting related issues.
• Upgrade hardware components such as memory (RAM), hard disk drives (HDD/SSD), and other peripherals.
• Diagnose, troubleshoot, and resolve hardware and software issues in a timely manner.
• Provide first-level technical support via phone, email, or in-person.
• Maintain inventory of IT equipment, parts, and software licenses.
• Escalate unresolved issues to higher-level support teams when necessary.
• Document technical issues and solutions for future reference.
• Ensure compliance with IT policies, standards, and security requirements.

Requirements:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1–2 years of experience in IT support or similar role.
• Strong knowledge of Windows operating systems and updates.
• Familiarity with PC hardware installation, upgrades, and troubleshooting.
• Basic understanding of networking concepts (LAN, Wi-Fi, IP).
• Good communication and problem-solving skills.
• Ability to prioritize tasks and work independently or as part of a team.

Preferred:

• CompTIA A+ / Microsoft certifications are an advantage.
• Experience in providing end-user training and support.

Job Types: Full-time, Contract
Contract length: 2 months

Pay: From BD500.000 per month