Helpdesk Technician

About Us

Point of Rental Software is a global leader in rental management software, providing innovative

point-of-sale and business solutions for the rental industry worldwide. With offices in Ft. Worth,

TX, Reading, England, and Melbourne, Australia, we support thousands of rental businesses

across the globe.

We are expanding our Helpdesk Team in our Ft. Worth office and are looking for a driven,

reliable, and approachable Helpdesk Technician to join our IT department.

What You’ll Do

As a Helpdesk Technician, you’ll provide technical support across a wide range of IT systems, infrastructure, and applications. You’ll work closely with employees across all departments and offices, ensuring they have the tools and support needed to succeed.

Key Responsibilities

IT Hardware Procurement

• Manage employee laptop orders (Dell Premier, CDW – US/UK/AU)
• Procure peripherals (Amazon) such as headsets and other equipment
• Source various IT hardware for projects and daily operations

IT Helpdesk Administration

• Administer and resolve IT helpdesk tickets
• Support employee onboarding and offboarding (accounts, hardware, permissions)
• Manage user access requests, IAM administration, and application support

Server & Systems Administration

• Maintain on-premises Windows Servers, Hyper-V, and Veeam Backup & Replication
• Administer Microsoft Active Directory and Microsoft Azure Entra ID
• Manage AWS and Azure cloud environments, including networking and server administration

Network Administration

• Support SonicWall firewalls, Ubiquiti enterprise switches, and wireless LAN controllers
• Maintain office and guest networks, including RADIUS authentication
• Manage site-to-site VPNs to other offices and private cloud environments
• Configure and troubleshoot client VPNs

Google Workspace Administration

• Manage email accounts and group permissions
• Administer Google Drive and Shared Drive access

Documentation & Knowledge Management

• Maintain IT documentation in Confluence and Wiki.js

Automation & Scripting (Preferred Skills)

• Create automation scripts with PowerShell or Python
• Utilize loops and “for each” statements to streamline tasks

What We’re Looking For

We are not just seeking technical expertise—we want someone who embodies the following

traits:

• High initiative – You don’t wait to be told; you anticipate problems and solve them.
• Problem solver – You approach technical issues with creativity and persistence.
• Self-learner – You are eager to expand your skills and stay current with new technologies.
• Reliable & accountable – You follow through on commitments and take ownership of your work.
• Approachable & collaborative – You build trust with colleagues and communicate effectively across teams.

Qualifications

• Experience in IT helpdesk, systems, or network administration roles (preferred 1–3 years)
• Familiarity with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
• Knowledge of networking concepts (firewalls, switches, VPNs, wireless LAN)
• Strong organizational and troubleshooting skills
• Excellent communication and customer service mindset
• Scripting experience with PowerShell or Python is a plus
• This will be an in office Mon - Fri position. The hours expected will be from 8AM - 5PM CST.
• Some on-call after hours availability will be required as needed.

Job Type: Full-Time, Exempt. Base Salary + Benefits (Medical, Dental, Vision) + 120 Hours PTO + 100% 401(k) Matching (Up to 4%). Monday-Friday, 8am-5pm; Hybrid Environment.

POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact HR.