Helpdesk/System Administrator

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Position - Helpdesk/System Administrator (Technical Analyst Level 1)

Location - Onsite 5 days a week, Adams, MA - Local candidates only please

Salary - up to $85,000 based on experience and skills plus benefits

Job Summary
The official title of the role is Technical Analyst Level I and is responsible for providing support to end users on a variety of issues. It is a combination position of Help Desk Support and PC Maintenance including system administration.

Primary Duties and Responsibilities:
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and personnel requests for technical support.
- Documents, tracks, and monitors the problem in the Help Desk system to ensure a timely resolution and knowledge article information.
- Participates in rotating On Call schedule supporting weekend and after-hours incidents.

Additional skills:
- 2+ years of system administration experience, database, or network administration
- Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, Sharepoint, SQL Server, IIS, DFS etc.) and administrative applications.
- General working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus
- Knowledge of systems and networking software, hardware and networking protocols
- The incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization.
- Ability to work well with people from many different disciplines with varying degrees of technical experience.

Benefits

Medical, Dental, Vision
401K match
Vacation, Holidays

Email Your Resume In Word To
Rhona.Kannon@CyberCoders.com
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : RK3-1983107 -- in the email subject line for your application to be considered.
Rhona Kannon - Principal Director

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role.

This job was first posted by CyberCoders on 04/08/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

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