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Capability Framework Development: Develop a global commercial competency framework covering customer engagement, objection handling, value-based selling, institutional/hospital selling, and pharmacy trade dynamics. Define role-wise capability matrices (Medical Rep, 1st Line Manager, KAM, Product Manager).
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Training Design & Deployment: Create modular programs on selling skills, portfolio messaging, competitor differentiation, and negotiation skills. Develop role-based learning pathways aligned with commercial priorities.
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Coaching Enablement: Develop standardized field coaching guides, joint field visit (JFV) frameworks, and feedback tools. Upskill managers to reinforce learning through coaching.
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Localization & Scalability: Provide master modules adaptable for local trainers. Build toolboxes (case studies, role-plays, market scenarios) to support varying market maturity levels.
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Cross-Functional Collaboration: Work with Medical and Country Teams to plan annual training calendars and new product training needs across Emerging Markets. Collaborate with Scientific Training, Marketing, Launch Excellence, and Commercial Excellence to align content, ensure accuracy, and integrate KPIs. Drive assessments of medical reps and plan programs for both Medical Reps and L+1 Managers.
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Digital Learning & Analytics: Deploy micro-learning and eModules; track competency improvement via dashboards and analytics. Define KPIs like pre/post skill assessments, call quality improvement, and manager coaching frequency.
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Country Capability Network: Build and mentor a network of country capability champions, enabling consistent delivery and reinforcement across markets.
10–20 years of Pharma sales / marketing / training experience with a strong foundation in Sales (India market) and Field Force Training.
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Does not matter in which therapy the candidate has worked. Exposure to commercial capability development in emerging markets preferred.
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Experience in conceptualizing & executing regional &/or global training initiatives preferred.