Holiday Inn Express & Suites DFW Grapevine - Front Desk Agent

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Welcome to the Holiday Inn Express & Suites DFW Airport-Grapevine hotel! We look forward to making your visit memorable and stress free. Business travelers can enjoy the convenience of proximity to nearby companies including CAE Training Center, Flying Food, Eaton Corporation, and CEVA Logistics. Our 100% smoke-free hotel is great for corporate and leisure travelers due to ease of access to the Dallas/Fort Worth International Airport, accompanied by complimentary shuttle service. Centrally located between Dallas and Fort Worth, Grapevine is the perfect place to stay! Enjoy free breakfast and parking, complimentary Wi-Fi and a 24 hour Business Center can keep you productive while away from the office. Our Grapevine hotel is near great entertainment, such as Main Event, Cinemark, amazing stores at Grapevine Mills Mall, as well as delicious dining in historic downtown Grapevine. From wine tastings at 8 of the different wineries in the area and sports fans enjoying AT&T Stadium, leisure travelers never have a shortage of local attractions. Once you're ready to relax, we offer an outdoor pool, whirlpool and children's pool, and a 24 hour Fitness Center with state-of-the-art equipment, along with our suite shop with drinks, snacks, & items for your convenience. Come enjoy what Grapevine and the Holiday Inn Express – DFW Grapevine has to offer!At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions: