HOPE NAVIGATOR II

Requisition No: 864715

Agency: Children and Families

Working Title: HOPE NAVIGATOR II - 60040417

Pay Plan: Career Service

Position Number: 60040417

Salary: 40,084.32

Posting Closing Date: 11/17/2025

Total Compensation Estimator Tool

Hope Navitgator II

Hope Florida

Office of Community Services

Location: Flagler, Volusia

Salary: $40,084.32

DESCRIPTION
This is a professional position in the Office of Community Services – Hope Florida program, responsible for helping
clients access a wide variety of services and resources to achieve economic independence. Hope Navigators work with
clients to identify and overcoming barriers to economic self-sufficiency such as education, transportation, and
employment. The duties and responsibilities include, but are not limited to the following:
Conducting a comprehensive, person-centered assessment to identify client’s goals to economic independence and
barriers that prevent self-sufficiency.
Formulates an appropriate care coordination plan of action that addresses identified areas of need based on outcomes
of the assessment.
Acting as a navigator for clients regarding available program services and optional methods of attaining self-sufficiency
goals.
Identifying and maintaining a working knowledge of available community resources, in conjunction with the Community
Development Administrators and Community Partner Liaisons, to meet the individual needs of each family and ensures
the connection of families to relevant community resources and support.
Documenting all pertinent information and ensures that all appropriate forms, such as, but not limited to, the intake
screening form, care coordination assessment and care coordination plan of action are completed and uploaded into the
program data tracking system accurately and timely.
Provides follow-up and monitors connections to service delivery.
Preparing correspondence, case notes, narratives, technical reports, notifications, and related documents using
computer-based applications.
Assisting families with identifying and engaging family and community supports, as well as discussing and making
referrals for immediate service needs.
Assisting families in identifying and applying for appropriate benefits and services, offering referrals to other state
agencies and other resources to support individuals and families as necessary.
Maintains frequent communication with clients of care navigation, reassesses needs, and completes additional referrals and updates to care coordination plan, if needed. Collecting and analyzing data on outcomes to identify and refine referral choices.
Participating in strategic planning and quality improvement processes.
Actively participating in ongoing cross-program training and team meetings.
Building and maintaining relationships with respect, trust, sensitivity and confidentiality to client, coworkers and
community stakeholders and partners.
Participating in national, state, and local meetings, committees, community activities, outreach events and other team
efforts as required.
Performs other related duties as assigned.

REQUIREMENTS
Essential Job Functions
Knowledge of the methods of data collection and analysis.
Basic management principles and practices.
Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document
workflow and other activities relating to the improvement of operational and management practices.
Organize data into logical format for presentation in reports, documents, and other written materials.
Conduct fact-finding research.
Utilize problem-solving techniques.
Understand and apply applicable rules, regulations, policies, and procedures relating to operational and management
analysis activities.
Plan, organize and coordinate work assignments.
Communicate effectively.
Establish and maintain effective working relationships with others.

Educational Requirements:
Required Minimum Qualifications:
Bachelor’s degree from an accredited college or university or equivalent, or four (4) years of experience in Social
Services.
Note: Be prepared to provide a copy of your degree/diploma or request official transcripts from your school in a sealed
envelope. All documents must be in English, clear, and legible, showing all signatures and pertinent details. Foreign
degrees must be validated by a third party to meet the US equivalency requirements. All costs are the responsibility of
the applicant.
Valid Driver’s License.
Able and willing to travel within the region and/or to stay overnight outside the region when required.Work Experience Requirements:
Preference will be given to candidates who meet the following:
Bachelor’s degree from an accredited college or university in a Human Services field or equivalent experience, four (4)
years in Case management.
Note: Be prepared to provide a copy of your degree/diploma or request official transcripts from your school in a sealed
envelope. All documents must be in English, clear, and legible, showing all signatures and pertinent details. Foreign
degrees must be validated by a third party to meet the US equivalency requirements. All costs are the responsibility of
the applicant.
Note: Case management experience is defined as experience with conducting assessments, preparing plans, making
referrals, implementing plans and follow up with monitoring and evaluation of those plans.

• Include supervisor names and phone numbers for all periods of employment.

• Account for and explain any gaps in employment so that the hiring process is not delayed.

• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

• It is unacceptable to use the statement “See Resume” in place of entering work history.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.