HOPE Place Front Desk Associate

Who We Are

HOPE 4 Youth is a nonprofit organization firmly rooted in the goal of ending youth homelessness. Our mission is to provide pathways to end youth homelessness. Our vision is to ensure all youth feel safe, valued, and supported while reaching their full potential. This begins with meeting their basic needs and leads to giving them the tools to thrive. HOPE 4 Youth provides a safe place for youth to access basic needs support, educational and employment programs and opportunities, and transitional housing options. We believe in the power of a youth’s potential and work with the community to improve the challenges unhoused youth face.

Why You’ll Love Working Here

A career with HOPE 4 Youth is an opportunity to merge your talents and personal values with the desire to make a difference in our community. We need talented and passionate team members to support our mission to provide pathways to end youth homelessness. Our core values are: resourceful, accountable, inclusive, hopeful, and compassionate. As a HOPE 4 Youth employee, you will work in an environment that encourages teamwork and values the talents and perspectives of every contributor. We recognize how our organization is enhanced when we unite people of different backgrounds, experiences, and perspectives.

Wages

$16.00 per hour

Benefits

• Earned Sick and Safe Time (ESST)
• H4Y sponsors a retirement plan with a 3% employer match and immediate vesting

Because HOPE 4 Youth is a member with Metropolitan Alliance of Connected Communities (MACC) who partners with St. Mary’s University, HOPE 4 Youth employees and their spouses are also eligible for the following benefits at St. Mary’s University:

• Discounted tuition for Bachelor’s, Master’s, and Doctorate programs
• Professional development opportunities
• Access to advancement (internships, job placement, field practice)

Schedule

This is a regular, part-time position that will work every other weekend (Friday, Saturday, and Sunday) from 3pm-11pm; other shifts will be available to be picked up as needed. While at HOPE Place, you will likely be the only staff member onsite but will have support from supervisors with a check-in at the beginning of all weekly shifts and with other team members on the weekend. The team at HOPE Place is very strong, engaging and supportive.

Job Summary

HOPE 4 Youth is hiring a HOPE Place Front Desk Associate to provide general front desk and administrative support while maintaining positive interactions with residents and contributing to a collaborative team environment.

Responsibilities

• Provide high quality front desk support by answering phones and taking messages.
• Check and respond to agency emails each shift to ensure timely communication.
• Engage with residents in a compassionate and respectful manner.
• Maintain accurate and up-to-date logbooks and computer records each shift.
• Support agency operations by assisting with administrative tasks as needed.
• Contribute to a positive team culture by attending meetings, completing trainings, and offering constructive feedback.

What You Bring

• High school diploma or GED is required.
• The ability to make sound judgment, including knowing understanding when to seek supervisor guidance.
• A commitment to equity, inclusion, and working within a diverse, mission-driven environment.
• You are reliable, punctual, and detail oriented.
• Strong interpersonal skills with the ability to build respectful relationships while maintaining healthy boundaries.
• The ability to work both independently and as part of a team.
• A positive attitude and strong work ethic.
• Strong problem-solving skills.
• The ability to pass a NetStudy background check and fingerprinting.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, religion, national origin, sex, gender identity, sexual orientation, familial status, disability, age, marital status, membership or activity in a local human rights commission, status with regard to public assistance, criminal history (justice-impacted status), housing or homelessness status, height, or weight.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the hiring process. If you apply for this position, you may see references to MACC in some online materials.

HOPE 4 Youth participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify’s official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. See E-Verify’s Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.