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HORECA Operations Manager
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- Oversee all aspects of daily operations, ensuring seamless service delivery and guest satisfaction, from front-of-house to back-of-house.
- Develop and implement operational strategies to optimize efficiency, reduce costs, and enhance profitability across all HORECA departments.
- Lead, mentor, and train a diverse team of employees, fostering a positive work environment and promoting professional development.
- Manage and maintain inventory levels, ensuring proper stock rotation, minimizing waste, and controlling food and beverage costs.
- Establish and enforce strict quality control standards for food preparation, service, and overall guest experience.
- Monitor and analyze key performance indicators (KPIs), such as sales, revenue, and customer feedback, to identify areas for improvement.
- Develop and manage budgets, forecast financial performance, and control expenses to achieve financial targets.
- Ensure compliance with all health, safety, and hygiene regulations, as well as local and national laws.
- Cultivate strong relationships with vendors and suppliers, negotiating favorable contracts and ensuring timely delivery of goods and services.
- Handle guest complaints and resolve issues promptly and professionally, ensuring a positive resolution and maintaining guest loyalty.
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