Hospice EMR/IT Specialist

Hospice EMR/IT Specialist

Full Time Position
Grace Hospice
Minneapolis, MN
Pay Range $36-$40.87/hour

Join the Grace Family www.gracecaring.org

If you are seeking a career that puts you in a position to change the world, one life at a time, you have come to the right place. At Grace Hospice we offer professional care with a personal touch by focusing on the patients and families, not the disease, while emphasizing quality of life and dignity. We have built our nonprofit Hospice Agency by going back to the original roots of hospice care rich in spiritual, emotional and physical care for those at their end of life. We are an equal opportunity, drug free organization striving for excellence while offering competitive salaries and comprehensive benefits.

Position Summary: The primary function of the EMR and IT Specialist is to support the effective use, maintenance, and optimization of the EMR and technology systems throughout the organization. This role ensures accurate data management, smooth system functionality, and efficient technology operations that enable high-quality patient care, regulatory compliance, and interdisciplinary communication across the organization.
Grace Culture: Successful employees will demonstrate these key values:

• Excellence: Anticipating needs and delivering the best care by going above and beyond expectations.
• Kindness: We distinguish ourselves by being friendly, considerate and generous as we care for patients, families and each other.
• Team: Respectfully working together to achieve the best end of life experience for our patients and families; promoting a positive work experience

Qualifications:

• Bachelor’s degree in Health Information Management, Information Systems, Healthcare Informatics, or Computer Science preferred with 2+ years of experience in healthcare IT or EMR support
• Strong communication and training abilities with both clinical and non-clinical staff
• Excellent problem solving and analytical skills
• Detail-oriented, organized and able to manage multiple priorities
• Comfortable customizing the software content and addressing the needs of the end-user
• Collaborative and service minded approach to supporting hospice operations
• Knowledge of HIPAA regulations and data privacy standards
• Positivity, high energy and pride in your work
• Proactive approach, strong work ethic, and excellent coachability
• Experience with MatrixCare preferred

• Manage day-to-day operations of EMR system, including user setup, permissions, troubleshooting, and workflow optimization
• Serve as the primary contact for EMR-related issues and coordinate with the software vendor to resolve system problems
• Identify and lead projects to increase efficiency and effectiveness of EMR system
• Train new and existing staff on EMR best practices, documentation standards, and system updates
• Develop and maintain EMR reports to improve efficiency and data accuracy
• Ensure EMR usage complies with HIPAA requirements
• Track technology and EMR-related tickets and maintain active log
• Set-up new equipment (phones, iPads, laptops, printers) for new hires and provide training on staff hardware at orientation and ongoing
• Provide technical support for staff hardware, software, and connectivity issues
• Coordinate with IT contractor (Cassia) on system maintenance and advancement, cybersecurity, and network performance
• Lead projects related to Microsoft 365 applications agency-wide
• Manage phone system and ensure accessibility for callers 24/7
• Maintain and track IT equipment and ordering of new/replacement equipment
• Anticipate and report the cost of replacing or updating technology devices with support from IT contractor
• Collaborate with leadership to identify and implement technology driven process improvements
• Administrator of contracted accounts, including, but not limited to, DocuSign, EPIC, Zoom.
• Other duties as assigned

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