Hospital Operations Coordinator

Hospital Operations Coordinator – Billing & Audits

Full-Time | Onsite | Night Shift (7:00 PM – 4:00 AM PKT | U.S. Central Time)

About PsychPlus

PsychPlus is reimagining how mental health care is delivered in the U.S. through a digital-first approach to psychiatry and therapy. We combine high-quality clinical care with modern technology to improve access, affordability, and outcomes for patients across the country.

About the Role

We are seeking a Hospital Operations Coordinator to support hospital billing operations through documentation audits, patient record coordination, and operational reporting.

This is a full-time, onsite night-shift role aligned with U.S. Central Time. The role requires strong attention to detail, comfort working with billing data, and close coordination with billing and operations teams.

Key Responsibilities

Billing Audits & Monitoring

• Audit billing records for CPT/ICD codes, admission & discharge dates
• Verify provider initials and billing timelines
• Identify and follow up on missing documentation (e.g., face sheets)
• Coordinate with billers or supervisors to resolve issues

Daily Reviews

• Review daily census and confirm billing entries
• Track missing CPT or discharge codes
• Maintain trackers and submit daily audit summaries

Documentation & Email Monitoring

• Monitor billing and authorization emails
• Download, organize, and upload patient documentation
• Request missing files from designated contacts

Project & Monthly Tasks

• Perform retrospective billing audits
• Maintain patient documentation folders
• Support billing staff with missing or incorrect entries
• Add provider initials to billing sheets
• Compile monthly metrics (LOS, ADC, denied days)

Qualifications & Skills

• 1–2 years of experience in U.S. medical billing, hospital operations, or RCM
• Available to work night shifts (7:00 PM – 4:00 AM PKT)
• Strong attention to detail and time management
• Good communication and problem-solving skills
• Comfortable working independently and with cross-functional teams

Technical Skills

• Microsoft Excel & spreadsheet tracking
• EMR systems and virtual platforms (e.g., VMware)
• SharePoint or cloud-based file systems
• Basic understanding of medical billing codes and hospital documentation

Education

• O/A Levels, Intermediate, or Bachelor’s degree (preferred)

Why Join PsychPlus?

We operate in a performance-driven, fast-paced environment where ownership and accountability matter. Your work directly supports billing accuracy and operational efficiency, helping us deliver better mental health care to patients across the U.S.

Job Type: Full-time

Pay: Rs80,000.00 - Rs110,000.00 per month

Application Question(s):

• Do you have experience reviewing billing records for missing CPT/ICD codes, documentation, or provider details?
• Are you comfortable using Excel, EMR systems, and shared folders to track billing and documentation data?
• Are you available to work full-time, onsite during night shifts from 7:00 PM to 4:00 AM PKT (U.S. Central Time)?
• What are your salary expectations?
• How soon can you start?

Experience:

• U.S. hospital operations: 1 year (Required)

Work Location: In person