Qureos Mentor

Psychiatry of Texas

Scheduling Specialist (Night Shift &ndash; U.S. Healthcare)Full-Time | Onsite | Night Shift (7:00 PM &ndash; 4:00 AM PKT / U.S. Central Time)About PsychPlusThe current delivery model for mental health care in the United States is broken&mdash;and PsychPlus is on a mission to fix it.PsychPlus is reimagining how mental health care is delivered to every American through a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually, allowing patients to receive care when and where it&rsquo;s most convenient.By combining exceptional clinical care with best-in-class technology, we deliver an integrated, patient-centered mental healthcare experience. Join us as we work toward ensuring that every person has access to affordable, accessible, and high-quality mental health care.About the RoleWe are seeking a Scheduling Specialist to support our psychiatry and behavioral health services within the U.S. healthcare system. This is a full-time, onsite night-shift role, aligned with U.S. Central Time, requiring strong communication skills, attention to detail, and experience handling high-volume scheduling operations.You will serve as a key point of contact for patients and providers, ensuring accurate appointment scheduling, seamless coordination, and an excellent patient experience - all while maintaining strict compliance with HIPAA and internal policies.Key ResponsibilitiesAppointment Scheduling<ul><li>Schedule new, follow-up, and rescheduled appointments for psychiatry and behavioral health patients</li><li>Coordinate provider calendars based on appointment type, duration, clinical priority, and patient preference</li><li>Manage scheduling for multiple providers across various time zones and locations</li></ul>Patient Interaction &amp; Call Handling<ul><li>Handle a high volume of inbound and outbound calls (approximately 60 - 70 calls per shift) with professionalism and empathy</li><li>Assist patients with appointment inquiries, confirmations, cancellations, and rescheduling</li><li>Follow up on no-shows and cancellations to minimize disruption to clinical operations</li></ul>Data Entry &amp; System Management<ul><li>Accurately enter and update patient information in EHR and scheduling systems</li><li>Maintain precise records including demographics, insurance details, visit notes, and appointment logs</li><li>Ensure timely documentation of all scheduling activities and communications</li></ul>Communication &amp; Coordination<ul><li>Act as a liaison between patients, providers, and internal administrative and clinical teams</li><li>Communicate time-sensitive updates and scheduling changes effectively</li><li>Maintain a professional, courteous tone in all written and verbal interactions</li></ul>Problem Solving &amp; Conflict Resolution<ul><li>Resolve scheduling conflicts, provider availability issues, and patient access challenges</li><li>Escalate complex cases when necessary while proactively managing daily scheduling issues</li><li>Adapt quickly to changes in schedules, staffing needs, or operational priorities</li></ul>Compliance &amp; Policy Adherence<ul><li>Maintain strict compliance with HIPAA and organizational confidentiality standards</li><li>Follow all scheduling, documentation, and communication protocols</li><li>Participate in ongoing training related to policy updates and regulatory requirements</li></ul>Qualifications<ul><li>Fluency in English with exceptional verbal and written communication skills</li><li>O/A Levels with relevant experience and/or a Bachelor&rsquo;s degree or equivalent</li><li>Strong organizational and time-management skills in a fast-paced environment</li><li>Proficiency with Electronic Health Record (EHR) systems and healthcare scheduling software</li><li>Ability to quickly learn and adapt to new tools and technologies</li><li>Strong customer service mindset with a focus on patient experience</li></ul>Preferred Qualifications:<ul><li>Prior experience in medical scheduling or administrative roles within the U.S. healthcare system</li><li>Experience in psychiatry or behavioral health settings is a plus</li></ul>Why Join PsychPlus?If you&rsquo;ve made it this far, we&rsquo;re excited to meet you.PsychPlus is a meritocratic, performance-driven startup that moves fast and expects ownership. You may be required to wear multiple hats, take initiative, and continuously raise the bar. There&rsquo;s no room for complacency - but there is unlimited opportunity to grow, learn, and make a meaningful impact.Your success here directly impacts patient outcomes. When you succeed, our patients succeed - and together, we move one step closer to solving the mental health crisis.We hope this role gives you the experience to pursue anything you want in life - and the fulfillment to make you never want to leave.Equal Opportunity EmployerPsychPlus is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive environment where every team member feels supported and empowered to be their authentic self. All applicants are evaluated solely based on their qualifications, without regard to disability or need for accommodation.Job Type: Full-timePay: Rs135,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>How comfortable are you working on the night shift 5 days a week?</li><li>Do you have experience working in a US-based healthcare setting?</li></ul>Experience:<ul><li>Medical Scheduling: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Scheduling Specialist

RCM Specialist &ndash; Psychiatry &amp; Behavioral HealthFull-Time | Remote (Only Islamabad, Lahore, Multan)About PsychPlus:The current delivery model for mental health care in the United States is broken&mdash;and PsychPlus is on a mission to fix it.PsychPlus is reimagining how mental health care is delivered to every American through a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually, allowing patients to receive care when and where it&rsquo;s most convenient.By combining exceptional clinical care with best-in-class technology, we deliver an integrated, patient-centered mental healthcare experience. Join us as we work toward ensuring that every person has access to affordable, accessible, and high-quality mental health care.About the Role:We are seeking a skilled RCM Specialist to manage the complete revenue cycle operations for psychiatry and behavioral health services within the U.S. healthcare system. This is a remote opportunity, so we require someone who has the equipments to work remotely.The selected candidate will be responsible for the end-to-end billing lifecycle, including claim preparation and submission, denial management, accounts receivable (AR) follow-ups, and payment posting. Success in this role requires strong expertise in psychiatry billing codes, insurance guidelines, and medical billing systems, along with a proactive, detail-oriented approach.Key Responsibilities:<ul><li>Prepare, review, and submit accurate claims for psychiatry and behavioral health services, including therapy sessions, medication management, and psychiatric evaluations</li><li>Ensure correct usage of CPT, ICD-10, and HCPCS codes, with specific expertise in psychiatry codes such as 90791, 90833, 90834, 90837, 99213, and 99214</li><li>Submit electronic and paper claims to commercial insurance, Medicare, and Medicaid</li><li>Perform AR follow-ups and manage aged claims to ensure timely reimbursement</li><li>Investigate, resolve, and resubmit denied or rejected claims by identifying root causes and implementing corrective actions</li><li>Post payments using ERA/EOBs, reconcile billing records, and apply appropriate adjustments or write-offs</li><li>Collaborate with providers and internal teams to resolve discrepancies and obtain missing or incomplete documentation</li><li>Maintain strict compliance with HIPAA regulations and psychiatry billing requirements</li><li>Generate billing and performance reports and support team leadership with tracking and analysis</li></ul>Requirements:<ul><li>Intermediate/A-Levels or Bachelor&rsquo;s degree in Healthcare Administration, Finance, or a related field (preferred)</li><li>3&ndash;5 years of hands-on experience in U.S. medical billing and Revenue Cycle Management (RCM)</li><li>Availability to work remotely (Lahore, Islamabad, Multan)</li><li>Strong knowledge of the full RCM lifecycle for mental health and behavioral health services</li><li>Proficiency with EMRs and billing platforms (e.g., CMD or similar systems)</li><li>In-depth understanding of psychiatry billing codes, modifiers, and payer-specific insurance protocols</li><li>Experience with insurance verification, AR analysis, denial management, and payment posting</li><li>Excellent verbal and written communication skills in English</li><li>Proficiency in MS Excel, Google Sheets, and reporting tools</li></ul>Why Join PsychPlus?If you&rsquo;ve made it this far, we&rsquo;re excited to meet you.PsychPlus is a meritocratic, performance-driven startup that moves fast and values ownership and accountability. You may be required to wear multiple hats, adapt quickly, and consistently deliver results. In return, your scope of responsibility and opportunity to make an impact are uncapped.When you succeed at PsychPlus, our patients succeed&mdash;and together we move one step closer to solving the mental health crisis. We hope this role gives you both career-defining experience and the fulfillment that comes from meaningful work.Equal Opportunity EmployerPsychPlus is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive environment where every team member feels supported and empowered to be their authentic self. All applicants are evaluated solely on their qualifications, without regard to disability or need for accommodation.Job Type: Full-timePay: Rs90,000.00 - Rs130,000.00 per monthApplication Question(s):<ul><li>Do you have direct experience billing psychiatry or behavioral health services, including the use of psychiatry-specific CPT codes (e.g., 90791, 90834, 90837, 99213, 99214)?</li><li>Do you have hands-on experience using U.S. medical billing or RCM software (e.g., CMD, Kareo, Athena, AdvancedMD, eClinicalWorks, or similar platforms)?</li><li>What are your salary expectations?</li><li>Are you comfortable working remotely? Do you have a laptop or computer with stable internet?</li></ul>Experience:<ul><li>U.S. medical billing and Revenue Cycle Management (RCM): 1 year (Preferred)</li></ul>Work Location: Remote

RCM Specialist

Join Psychiatry of Texas and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Psychiatry of Texas

ABOUT_COMPANY

Scheduling Specialist

RCM Specialist