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Hospitality Casino Host

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

The Hospitality Casino Host acts as the primary growth engine for VIP Marketing, owning outbound sales telemarketing to a broad range of Caesars Entertainment guests. In this role, you will develop strategic relationships with guests by having a comprehensive understanding of all facets of mobile and in-person sports betting, gaming systems and sales. Sports Sales Executives display a strong understanding of the Caesars Sales/Service model within VIP Marketing and assist in positively promoting this model while continuing to build rapport with customers through commercial awareness and anticipation of customer needs. The ideal candidate for this position will possess excellent customer service skills, a passion for customer care, and a commitment to proactively service and assist in guest recovery as necessary. As an intuitive and creative problem solver, you will constantly strive to delight our guests and be confident in your ability to meet goals set forth by the management team.

HOW YOU WILL CREATE THE EXTRAORDINARY

Responsible for developing and maintaining an assigned book of players through direct mail, email, telemarketing, and leveraging available technology.
Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned guests.
Fully knowledgeable of all happenings on property and in market for cross-sell opportunities.
Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes.
Actively participates in all department and company initiatives to drive sales and revenue.
Demonstrates a willingness to teach, mentor, train and share information with the team.
Develops skills to handle increasingly complex matters.
Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
Has the ability to multitask and prioritize in a fast-paced environment.
Finds new customers based on criteria established by the Management team.
Constantly strives to delight our guests; the goal is to exceed expectations through gracious, enthusiastic and personalized service.
Manages VIP guests in one-on-one communications in addition to VIP group settings as applicable.
Fulfills the support needs of VIP guests and quickly resolve any issues.
Greets guests at social events and special promotions as applicable.
Resolves VIP guest issues using tools which include real time customer data and alert systems.
Handles difficult guests and situations in a calm, professional and prudent manner.
Anticipates, responds to and consistently meets or exceeds the needs of players including, but not limited to transportation and accommodation arrangements for on-property visits and/or social events.
Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and strengthen guest loyalty.
Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
Gives consistent, polite, timely, and accurate information and service to all guests and co-workers; taking the initiative to find the answer when unsure.
Coordinates with internal and external business stakeholders including, but not limited to Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members to advance VIP efforts.
Ensures accuracy and timely completion of all player communication.
Communicates successes and challenges on a regular and on-going basis to direct supervisor.
Analyzes and evaluates existing service delivery systems and collaborates with other departments to improve the guest experience.
Daily, weekly and monthly VIP guest activity monitoring and reporting including wagering, revenue, win/loss and guest generosity levels.
Identifies ways to increase efficiencies and to improve products or services.
Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts.
Adheres to all department/company policies and procedures.
Educated on all jurisdictional policies related to guest support functionality.
Has the ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

WHAT YOU WILL NEED

One+ years of experience in sales, casino and/or loyalty marketing with service/support from an online company preferred.
High School diploma or equivalent.
Strong sales, project management, customer service, and analytical skills a plus.
High level of energy, enthusiasm, and passion for improving the player experience and relentless in the pursuit of getting results.
Upbeat, positive and charismatic.
Extensive knowledge of sports betting, sports, teams, players and leagues required.
Excellent communication and organization skills are required.
Experience in consumer web or game development, including online gaming a plus.
Ability to effectively manage time and perform multiple tasks simultaneously.
Able to overcome resistance to change and influence people.
Able to communicate effectively at all levels of organization and see things through the eyes of the guest.
Must be able to obtain gaming license as needed.
Base Salary $22.00 Hourly
Bi-Weekly Pay Dates
PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

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