Host / Hostess

Description

Department: Food & Beverage

Reports to: Food & Beverage Managers

Status: Seasonal | Non-Exempt | Hourly $18.00

Position Summary

The Host/Hostess is the first point of contact for members and guests. This role sets the tone for the dining experience by providing a warm welcome, managing seating and reservations, and supporting smooth restaurant flow. The Host/Hostess works closely with the Front of House team to ensure an organized, efficient, and enjoyable member experience.

Key Responsibilities

Member Experience

• Greet members and guests by name whenever possible (Mr., Ms., Miss, etc.)
• Escort guests to tables and present menus and daily features
• Answer phones and assist with questions, reservations, and to-go orders
  
  

Seating & Coordination

• Manage reservations and waitlists using Club Essential POS and Host Me
• Communicate seating updates with servers and bartenders
• Monitor dining room flow and assist with pacing
  
  

Setup & Support

• Maintain a clean and organized host stand and entry area
• Stock menus, children’s menus, and supplies
• Polish/roll silverware as needed
• Assist with buffet and event setup/breakdown
• Complete side work at the end of each shift
  
  

Teamwork & Service Standards

• Attend pre-shift lineups
• Follow food safety and sanitation standards
• Support teammates and jump in where needed
• Provide prompt, courteous service to all members and guests
• Report issues or member concerns to management
  
  

Requirements

Friendly, outgoing, and professional demeanor

• Strong communication and organization skills
• Comfortable multitasking in a fast-paced environment
• Reliable and punctual
• Team-oriented with a positive attitude
• Willing to learn club standards and procedures
  
  

Physical & Work Requirements

• Stand and walk for extended periods
• Lift up to 25 lbs occasionally
• Work indoors and outdoors in varying weather conditions
• Work evenings, weekends, and holidays as needed
• Work safely around hot surfaces, wet floors, and typical restaurant equipment
  
  

Note: This job description outlines the primary responsibilities of the role but is not intended to be all-inclusive. Additional duties may be assigned as business needs require.