Hostess

Job Summary:

We're looking for a friendly, outgoing, and organized hostess to be the face of our café. Needs to greet customers, manage the seating area, and support the team in delivering a great experience. The ideal candidate will have a friendly attitude, outstanding customer service abilities, and the capacity to make visitors feel at home. As a hostess, your duties will include taking reservations, welcoming and seating guests, and making sure the service runs smoothly. Immediate joiners are preferred.

Key Responsibilities:

Guest Reception & Seating:

· To be the first point of contact for our guests

· Greet guests warmly and promptly as they arrive

· Helping a guest find a comfy spot.

· Manage bookings and walk-ins to minimize down on waiting lists.

Reservation & Waitlist Management:

· Manage reservations and seating assignments

· Provide guests with accurate wait times and manage a waitlist if needed

Customer Experience & Service Support:

· Managing takeout orders during a rush time, you’ll be the heart of our front-of-house operations

· Answer phones and respond to customer inquiries courteously

· Assist with mobile or to-go orders

· Answer basic customer questions about our menu, Wi-Fi, or seating

Ambience & Cleanliness:

· Keep the front area clean, inviting, and organized

· Maintain an organized front-of-house area

· Keep up an elegant, professional appearance that highlights the brand.
To improve the overall dining experience, maintain focus on the lighting, music, and design.

Coordination with Team:

· Communicate effectively with servers and kitchen staff to ensure smooth seating flow

· Help with VIP reservations, exclusive dining experiences, and special event planning.

· When necessary, assist the team with minor administrative duties.

Qualifications & Skills:

· Previous experience in customer service or hospitality preferred

· Excellent communication and interpersonal skills

· Positive attitude and a team-oriented mindset

· Ability to multitask in a fast-paced environment

· Professional appearance and demeanor

· Flexible availability, including evenings, weekends, and holidays

· Able to stay calm and organized in a busy environment

· Reliable and punctual

· Previous experience in a coffee shop or food service is a plus, but not required

We encourage you to join our team and contribute to operational success if you are a prepared, strategic thinker and extremely passionate about being a great hostess.

Job Type: Full-time