Hostess

As a Hostess, you are responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel. A Restaurant Host/Hostess is also responsible for organizing and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries

• Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list

• Present the waiter in the station according to the SOP

• Ensure that the logbook is completed after each service period

• Keep tidy the host/ess desk

• Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations

• Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests

• Allocate daily bookings to the table plan

• Ensure that all the menus and memos are ready at the desk prior each service

• Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests

• Comply with hotel licensing regulations as well as health and safety and fire regulations

• Ensure an adequate supply of checks, printer rolls and neat storage of each

What are we looking for

A Hostess serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Guest service experience

• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding guest needs
• Excellent communication skills
• Accountable and resilient
• Committed to delivering high levels of guest service
• Ability to work under pressure