Hostess

Job Description

PRIMARY RESPONSIBILITIES:

• Responsible for seating and greeting the guests, escorting them to their table, pulling chairs for the ladies, and presenting menus according to Dusit Standards.
• Controls and maintains the sufficiency of operating equipment and supplies for service, keeps the stand or reception desk clean and organized at all times.
• Plans out the seating chart and organizes the reservations (planning is everything when running an effective host stand).
• Effectively operates the table management system
• Liaises with guests to check up on service delivery and guest’s satisfaction for service and product improvement
• Bids farewell to all guests. Checks to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last. He/she should check with every guest and if there was any kind of problem, quickly get a manager to rectify the situation.
• Promotes the impressive service to achieve the financial goals of the Outlet by maximizing the guest satisfaction whenever the chance arises.
• Monitors grooming standards for all service personnel in the outlet.
• Maintains a clean and wholesome ambiance in the area, controlling room temperature, ventilation, and lighting effects.
• Organizes and maintains the cleanliness and tidiness of all the dining room, entryway, bathrooms, and ensures that menus are kept clean throughout operations, as well as other operating amenities are well-stock and prepared.
• Attends daily briefing and de-briefing as required by supervisors.
• Participates in all training organized by hotel management to improve the service, skills and knowledge.
• Performs other duties as assigned by supervisors.

REPORT LINES & COMMUNICATIONS:

• Reports to Assistant Outlet Manager/ Outlet Supervisor.
• Coordinates with other outlet heads and kitchen section heads for reservations, special VIP arrangements and other activities in the Hotel.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT:

• Minimum education of Vocational diploma in any discipline.
• Minimum of 2 year in hospitality business. Fresh graduate is welcome.
• Knowledgeable in various kinds of food and beverage.
• Have excellent English communication skills both in written and spoken.
• Computer literate.
• Pleasant personality with good communication and interpersonal skills