Host/Hostess

PRIMARY JOB FUNCTIONS

• Guest Reception & Seating

• Greet guests promptly, professionally, and with a friendly attitude.

• Escort guests to their tables and provide menus, explaining specials or wait times as necessary.

• Provide accurate wait times and manage guest expectations, particularly during peak hours.

• Reservation & Waitlist Management

• Manage table availability and seating using a reservation platform.

• Maintain an organized waitlist and coordinate seating to optimize table turnover.

• Confirm, modify, and cancel reservations as needed via phone, email, or in-person requests.

• Customer Service & Communication

• Answer incoming calls in a courteous and helpful manner, providing information about the menu, hours, events, and promotions.

• Resolve guest concerns with empathy and escalate to management when needed.

• Coordinate closely with servers, bussers, and management to communicate special requests, large parties, and operational needs.

• Host Station & Front Entry Maintenance

• Keep the host stand clean, organized, and well-stocked with supplies (menus, reservation lists, etc.).

• Ensure the entrance, lobby, and exterior of the restaurant remain clean, organized, and welcoming at all times.

• Assist with duties such as folding napkins, menu upkeep, and restroom checks as needed.

• Ability to read, write, and effectively present information and respond to questions from groups of managers, members, and employees.

• Ability to follow instructions well.

• Basic knowledge of reservation systems and POS systems is preferred but not required.

• Ability to manage reservation schedules and guest flow.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to work a flexible schedule to include nights, weekends, and holidays based on the needs of the Club

• Prior experience in a customer-facing role, preferably in hospitality or retail.

• Strong communication and interpersonal skills

• Ability to multitask and stay organized under pressure.

• High school diploma or equivalent.

• While performing the duties of this job, the employee is regularly required to talk or hear.

• The employee is required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; and stoop, kneel, or crouch.

• Must occasionally lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision and distance vision.

• While performing the essential functions of this job, the employee is usually indoors, in a controlled environment, and in some cases outdoors and experiences a moderate noise level in the work environment.