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Host/Hostess Good Friends

Job Details

Description

The Host/Hostess position is responsible for seating guests in a prompt, friendly, and efficient manner and ensuring equal distribution of guests among servers. The Host/Hostess also ensures that guest experience and the environment is positive.

Essential Functions:

Greets and seats customers.
Supplies guests with information on services available on property.
Answers phone calls and directs them appropriately.
Accurately makes and cancels reservations.
Effectively maintains wait and quote times.
Takes orders over the phone, ensures all items are in a bag and ready for the guests.
May handle cash transactions at the host stand.
Accommodates any special needs of guests, i.e., boosters, highchairs, etc.

Performs other tasks as assigned.

Core Competencies:

Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
Demonstrates the courage and initiative to present new ideas and perspective to create positive results
Exhibits respectful consideration of viewpoints, situations and others
Puts the guest at the forefront of every decision

Essential Functions: