Hotel Assistant General Manager

Job Title: Assistant General Manager

Location: Hampton Inn & Suites

60 South Main Street

Cedar City, UT 84720

About Us

We are Cedar City’s newest hotel, committed to providing exceptional guest experiences and a relaxing stay. We are looking for a dedicated AGM with the ability to foster a supportive, professional team environment.

About Your Role

We are seeking a motivated and dependable Assistant General Manager (AGM) to support the General Manager in overseeing all aspects of our hotel operations. This is a hands-on leadership role that requires a professional demeanor, strong problem-solving skills, and a passion for hospitality. You will play a crucial part in ensuring efficiency, maintaining brand standards, and maximizing guest and employee satisfaction.

Key Responsibilities

Operational Oversight: Partner with the GM to oversee daily operations across all departments, including front desk, housekeeping, maintenance, and food & beverage.
Team Leadership: Lead, train, and motivate staff members. Assist with hiring, scheduling, performance reviews, and disciplinary actions to foster a positive and productive work environment.
Guest Relations: Ensure exceptional guest service standards are consistently met. Promptly and professionally resolve guest concerns and monitor guest feedback (e.g., TripAdvisor, surveys) to implement improvements.
Financial Duties: Assist in budgeting, forecasting, monitoring financial performance, and managing inventory levels.
Compliance & Safety: Ensure strict compliance with brand standards, company policies, and safety regulations.
Manager on Duty (MOD): Participate in the MOD program, providing a leadership presence across various shifts, including evenings, weekends and holidays, as required.
Sales and Marketing: support the hotel's sales and marketing efforts primarily through on-site execution, local networking, and ensuring operational excellence that drives repeat business. While the General Manager and a dedicated Sales Director often handle high-level strategy and large contract negotiations, the AGM is crucial for implementing these plans on a daily basis.
Revenue Management Support: Participating in weekly revenue meetings and ensuring the front desk staff understands and applies dynamic pricing and yield management policies to achieve maximum revenue.
Identifying Demand Generators: Knowing the hotel's key demand segments and primary competitors to actively market against them and leverage the hotel's strengths.

Qualifications and Skills

Required:

Minimum of 1-3 years of experience in hotel operations or a related hospitality field.
At least 1-2 years of experience in a supervisory or management position.
Strong leadership, organizational, and time management abilities.
Excellent written and verbal communication skills.
Proficiency with computer systems, including Property Management Systems (PMS).
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred (Nice-to-Have):

A degree or diploma in Hotel/Hospitality Management or a related field.
Familiarity with Hilton and Hampton brand standards.
Knowledge of revenue management principles.

What We Offer:

Competitive pay and benefits package.
Opportunities for professional growth and development.
A positive and supportive work environment.
Health, Dental, and Vision insurance
Paid Time Off
Discounted rates at any Hilton hotel worldwide!
Access to a wide variety of educational and developmental classes via Hilton provided learning libraries

How to Apply

If you are an energetic leader with a passion for hospitality and team development, we encourage you to apply!

Please submit your resume and a cover letter to megan@safarihospitality.com or Apply directly through our post on

Pay: $16.00 - $18.00 per hour

Benefits: