Hotel Assistant General Manager

Overview
Join our dynamic hospitality team as a Hotel Assistant General Manager, where you will play a pivotal role in ensuring seamless hotel operations and exceptional guest experiences. This energetic leadership position offers the opportunity to oversee daily hotel functions, support staff, and elevate service standards across all departments. You will be instrumental in driving revenue growth, managing budgets, and fostering a welcoming environment for guests and team members alike. If you thrive in a fast-paced setting and possess a passion for hospitality excellence, this role is your next career move!

Duties

• Assist in managing daily hotel operations, including front desk, guest services, housekeeping, and food & beverage departments
• Supervise and support staff to ensure high standards of customer service and operational efficiency
• Oversee revenue management strategies to maximize profitability while maintaining guest satisfaction
• Handle guest relations proactively, resolving issues promptly to ensure memorable stays
• Coordinate with human resources on staffing needs, training programs, and employee performance evaluations
• Monitor budgeting processes, control expenses, and optimize resource allocation for maximum efficiency
• Oversee night audit procedures and ensure accurate financial reporting at the end of each day
• Maintain excellent communication across departments using multi-line phone systems and uphold professional phone etiquette
• Lead initiatives to improve guest services, enhance resort amenities, and elevate overall guest experience

Skills

• Proven supervising experience within the hospitality or hotel management industry
• Strong leadership skills with the ability to motivate and develop teams in a fast-paced environment
• Excellent customer service skills with a focus on guest relations and satisfaction
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
• Deep understanding of hospitality management principles including revenue management, budgeting, and human resources practices
• Experience with front desk operations, night audit procedures, and multi-line phone systems
• Knowledge of resort operations and guest services standards is preferred
• Exceptional communication skills with the ability to handle complex situations professionally and diplomatically

Embark on a rewarding journey where your leadership transforms guest experiences into lasting memories! We are committed to fostering an inclusive environment that values innovation, teamwork, and excellence. Join us in shaping memorable stays for every guest while advancing your career in hospitality management!

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Paid time off

Experience:

• Marriott: 1 year (Required)

Work Location: In person