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Hotel Bell/Hotel Door Attendant

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers—we’re about people. Our culture is built on creating memorable experiences for both our Team Members and our guests. We’re passionate about service, collaboration, and hospitality excellence.

If you thrive in a guest-facing role, take pride in first impressions, and enjoy being part of a team that delivers elevated service, we invite you to consider joining us.

Position Summary

Ascent Hospitality is seeking a service-driven and personable Bell / Door Attendant to join the Elyton Hotel team. This role is a key ambassador of the hotel, responsible for creating a warm welcome and seamless arrival and departure experience for every guest.

BENEFITS:

Competitive Pay!
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
401k with employer MATCH!
Paid PTO!
Uniforms Provided for most positions!
Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:

Greeting and welcoming guests and visitors upon arrival and departure with professionalism and genuine hospitality
Opening doors and assisting guests entering and exiting the property
Escorting guests to rooms and explaining room features and amenities, including room keys, in-room safes, mini-bars, ice/vending locations, and laundry services
Providing clear information about hotel amenities, services, hours of operation, and local attractions
Transporting guest luggage to and from guest rooms and designated bell areas
Assisting with luggage storage and retrieval
Assisting guests in and out of vehicles, including loading and unloading luggage
Providing directions and local area recommendations
Arranging guest transportation (taxi, shuttle, limousine/sedan service) and documenting advance transportation requests as needed
Communicating hotel parking and valet procedures clearly to guests

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

Follow all company policies and procedures
Report accidents, injuries, and unsafe conditions to management immediately
Maintain awareness of undesirable persons on property and report concerns appropriately
Maintain a clean, professional uniform and personal appearance at all times
Protect the confidentiality of proprietary and guest information
Anticipate guest needs, respond promptly to service requests, and assist individuals with disabilities
Communicate clearly and professionally with guests and team members
Answer telephones using proper etiquette
Build positive working relationships across all departments
Comply with all quality assurance and brand standards

PHYSICAL DEMANDS:

Stand, sit, or walk for extended periods, including entire shifts
Move at varying speeds to respond to guest and operational needs
Lift, carry, push, or pull items up to 50 pounds independently and over 75 pounds with assistance
Navigate stairs, service ramps, and uneven or slippery surfaces
Reach overhead and below the knees, including bending, twisting, stooping, and pulling
Read and visually verify information in various formats, including small print

QUALIFICATION STANDARDS: