Pool Front Desk Attendant

Benefits:

• Dental insurance
• Employee discounts
• Training & development
• Vision insurance
• Wellness resources
  
  
  

We are looking to hire a seasonal employee for our Sandburg Pool Front Desk Attendant position.

Position: Pool Front Desk Attendant

Job Type: Part-time/Seasonal (April-October)

Location: Sandburg Pools (Managed by FFC Old Town)

Compensation: $17 per hour

Pre-Season Duties and Responsibilities at Both Pools: (April/May)

• Unpack all pool supplies and deck equipment from cabanas
• Perform detailed cleaning of all pool equipment, guard office, break room, locker rooms, pool seating, and surrounding areas
• Thoroughly clean the interior of pools and gutters
• Set up pool deck and seating according to designated photo layout
  
  
  

In-Season Duties and Responsibilities:

• Check in and greet members by name and always with a smile
• Track all membership inquiries made in person and over the phone utilizing tracking form provided by Pool Manager
• Assist Pool Manager in checking and maintaining pool chemical levels and temperature and recording all test results in chemical log
• Know and follow procedures as described in the appropriate procedures manual
• Enforce all pool rules including usage restrictions for limited use passes
• Answer all questions for members and guests in accordance with pool procedures
• Be aware of information sheets on various activities
• Responsible for control of cash handled at the register
• Answer phone promptly and direct calls accordingly in a professional manner
• Keep front desk area clean, neat and organized
• Maintain an accurate cash drawer and balance cash register at the close of each shift
• Attend all required department and club staff meetings
• Provide additional support the Customer Service Manager as needed
• Responsible for opening, closing and shift specific cleaning tasks in locker rooms, bathrooms and on pool deck
• Responsible for reporting any maintenance issue to Pool Manager and Sandburg facility maintenance upon identification of issue
• Responsible as directed by Pool Managers and Head Guards to assist as needed with shift reporting
• Responsible for being aware and attentive to team mates and patrons at all times. Cell phone or reading material is prohibited for use on shift
  
  
  

Post-Season Duties and Responsibilities at Both Pools (September/October)

• Break down pool deck setup and properly store equipment and supplies
• Perform a comprehensive final deep cleaning of all pool equipment, locker rooms, offices, and common areas
• Clean and prepare pools and gutters for off-season closure
• Assist with packing and securing all seasonal materials for storage and put into the cabanas
  
  
  

Qualifications:

• Six (6) months to one (1) year of previous customer service, hospitality, retail (or related industry)
• Must be at least 16 years of age
• American Red Cross CPR Certification (or equivalent)
• American Red Cross First Aid Certification (or equivalent) (Certification course may be available)
  
  
  

Minimum Requirements:

• Ability to remain alert, stand, and walk for extended periods
• Ability to lift and carry rescue equipment and assist patrons when necessary
• Excellent interpersonal and communication skills
• Energetic and enthusiastic personality
• Ability to multitask, demonstrate initiative and strong work ethic
• Ability to work outdoors in varying weather conditions including heat, sun exposure, and humidity
• Availability to work weekends, holidays, and peak summer hours
• Maintain a professional appearance and demeanor while on duty
• Follow uniform, attendance, and code-of-conduct policies at all times
  
  
  

Professional Conduct and Performance Standards

• All Front Desk Attendants are expected to uphold the highest standards of professionalism, safety, and accountability.
• Maintain a professional appearance and demeanor while on duty
• Wear the assigned uniform and identification at all times while working
• Arrive on time, prepared, and ready to work for all scheduled shifts
• Remain alert, attentive, and engaged throughout all rotations
• Refrain from socializing, personal phone use, or distractions while on stand
• Communicate clearly and respectfully with members, guests, and coworkers
• Follow all policies, procedures, and directives from Pool Management
• Demonstrate teamwork, reliability, and a strong commitment to safety
• Maintain confidentiality regarding member and facility information
• Failure to meet conduct or performance standards may result in disciplinary action, up to and including termination