Hotel Front Desk Agent-$17.75 an hour

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

This position requires open availability.

DUTIES AND RESPONSIBILITIES:

Welcome guests in a friendly, prompt and professional manner.

Register guests, issue room keys, provide information on hotel services and room location.

Answer phones in a prompt and courteous manner.

Up-sell rooms where possible to maximize hotel revenue.

Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

Issue, control and release guest safe-deposit boxes.

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

Promote team work and quality service through daily communications and coordination with other departments.

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

This is a back-up position for other shifts as needed.

Qualifications and Requirements

High School diploma or equivalent, plus one year front desk/guest service experience preferred. Must speak fluent English.

Must have a "Real ID" classification on Drivers License to obtain a base pass for access.

This job requires ability to perform the following:

Frequently standing up behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds

Handling objects, products and computer equipment

Use a keyboard to operate various property management and reservations systems, etc.

Other Information about position:

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often.

Basic math skills are used frequently.

Problem solving, reasoning, motivating and training abilities are often used.

May be required to work nights, weekends, and/or holidays.

These statements are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Type: Full-time

Pay: $17.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Commute:

• Leavenworth, KS (Required)

Work Location: In person