Hotel Front Desk Agent

Motel 6 / Studio 6 has been a leader in the economy lodging segment since its inception in 1962. With over 1,200 locations across the U.S. and Canada, we are dedicated to providing clean, comfortable rooms and exceptional service at the lowest prices. Our commitment to quality and customer satisfaction has made us an iconic American brand.

Summary

We are seeking a Front Desk Agent to join our team at Motel 6 Roseville. In this role, you will be the first point of contact for our guests, providing them with excellent service and ensuring a smooth check-in and check-out process. Your contributions will be vital in maintaining our reputation for outstanding hospitality.

Responsibilities

• Greet guests warmly and assist them with check-in and check-out procedures.
• Answer phone calls promptly and handle inquiries with professionalism.
• Manage reservations and ensure accurate guest information is recorded.
• Provide information about hotel amenities, local attractions, and services available.
• Handle guest complaints or issues with empathy and resolve them efficiently.
• Perform night audits as required to ensure accuracy of financial transactions.

Requirements

• Previous experience in a front desk or customer service role is preferred.
• Strong communication skills with a focus on phone etiquette.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Multilingual or bilingual skills are a plus but not required.
• Knowledge of hospitality management principles is beneficial.

If you have a passion for hospitality and enjoy creating memorable experiences for guests, we invite you to apply for the Front Desk Agent position at Motel 6 today!

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person