Hotel Front Desk Officer

LOKAL Rooms is looking for a Front Desk Officer to join us at the DHA Phase 7 Flagship property, for carrying out receptionist duties, managing reservations, maintaining phone etiquette, and ensuring effective communication with guests and staff on a daily basis.

Your Role

• Ensure an excellent guest service experience from the point of arrival, throughout the duration of stay, to point of departure
• Execute end-to-end check in & out procedures, make reservations and complete administrative tasks such as filing, key management and maintaining room bills ensuring prompt payments
• Communicate with the housekeeping and maintenance departments to ensure prompt responses to guests needs
• Address guests' queries and concerns and resolve issues in a timely manner
• Monitor and update daily reports and files and other records requested by management
• Assist in planning hotel events, meetings and in-house staff engagement activities or special projects, as required
• Follow security and safety standards at all times

Your Expertise

• 1+ year experience in front desk office, reservations or guest relations department of a hotel / guesthouse/ club/ resort is preferred
• Good interpersonal skills and communication across all levels
• Excellent organizational and multitasking abilities
• Customer service orientation and problem-solving skills
• Proficiency in MS Office and booking systems
• Diploma or certification in Hotel Management or related field

Location: DHA Phase 7 Ext., Karachi

Pay: Rs50,000.00 - Rs60,000.00 per month

Application Question(s):

• We must fill this position urgently. Can you start immediately?
• Are you comfortable commuting to this job's location in DHA, Karachi?
• Please mention current salary.
• Please mention expected salary.

Language:

• English (Required)

Work Location: In person