Hotel General Manager

JOB SUMMARY

The General Manager serves as the property's ambassador and operational leader, responsible for all aspects of hotel performance including financial results, service quality, compliance, and team development. This role requires hands-on leadership to maximize revenue, control expenses, and maintain brand standards while serving as the primary liaison with guests, ownership, corporate representatives, and vendors.

QUALIFICATIONS

• Minimum 2 years hotel management experience (Hilton, Marriott, or upscale boutique preferred)
• Proficient in Windows, Microsoft Office, and Google Suite
• Valid driver's license
• Strong communication, problem-solving, and decision-making skills
• Ability to work effectively under pressure and manage complex financial data
• Professional demeanor with excellent interpersonal skills

KEY RESPONSIBILITIES

Operations & Quality

• Oversee daily operations across all departments with regular property inspections
• Ensure compliance with state, federal, and local regulations plus brand standards
• Maintain required certifications (Food Handlers, ServSafe, RBS, CPR/First Aid)
• Implement preventive maintenance and cleanliness standards

Financial Management

• Lead budget development and monthly financial forecasting
• Control expenses while maximizing revenue and productivity
• Conduct monthly financial reviews with department managers
• Ensure timely processing of invoices and corporate reporting

Leadership & Development

• Direct and develop management team through coaching and training programs
• Conduct performance appraisals, hiring, and disciplinary actions per company standards
• Lead weekly staff meetings and training sessions
• Foster a positive, guest-focused team environment

Sales & Guest Relations

• Actively participate in sales efforts with top accounts and prospective clients
• Maintain visible presence in public areas during peak times
• Host client meetings, tours, and property events
• Monitor and support sales planning with Sales Department

Job Type: Full-time

Pay: $72,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person