Hotel Housekeeper

Main Duties
1. Reports to work on time as scheduled. Well groomed, name badge and proper uniform according to
brand/company policies.
2. Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness,
accommodation, courtesy, honesty, and professionalism.
3. Demonstrates good communication skills and helps ensure optimum communication between all shifts,
departments, and management.
4. Makes decisions in the best interests of the property and in compliance with all applicable policies and
procedures.
5. Demonstrates positive Team spirit providing assistance to other Team members as necessary to achieve
required standards of productivity and guest care.
6. Strips rooms and takes soiled linens/terry to the laundry.
7. Makes beds per brand standards.
8. Cleans guest rooms to company and brand standards.
9. Stocks guest rooms to company/brand standards.
10. Carries out deep cleaning duties as assigned.
11. Organizes and stocks supplies on housekeeping carts.
12. Checks/cleans vacuum.
13. Checks for proper operation: Television/remote; clock radio; lamps; windows; lock; peep hole (doorviewer);
telephone; hairdryer; iron/ironing board; etc...
14. Cleans hallways, stairs, and other common areas as assigned.
15. Makes up cribs and roll-away beds and stores in closet areas.
16. Maintains storage area organization as requested/required.
17. Reports inventory shortages to the Head Housekeeper or General Manager.
18. Reports maintenance issues in rooms and public areas to the Head Housekeeper or General Manager.
19. Empties trash daily and removes to the exterior dumpster on property.
20. Picks up litter in the parking lot and public areas as directed.
21. Controls costs by properly using department supplies, water, and electricity.
22. Follows key control and security procedures.
23. Maintains labor efficiency in Minutes Per Occupied Room as directed by the General Manager or Head Housekeeper, with high quality standards always in mind.
24. Knows the hours of operation of the property’s facilities and is aware/promotes these facilities and amenities.
25. Ensures safe use of chemicals and equipment in accordance with the MSDS (Material Safety Data Sheets) and
manufacturer’s instructions.
26. Knows how to use and is able to assist in the equipment for the disabled.
27. Knows all emergency procedures.
28. Turns in all Lost & Found items, tags, and stores them as directed by management.
29. Practices safe work habits and uses protective equipment when necessary.
30. Handles all guest complaints to customers’ satisfaction and relays information to supervisor.
31. Immediately reports suspicious or unlawful activities to immediate supervisor and/or Police.
32. Attends and participates in staff meetings, safety meetings, training classes, etc.
33. Abides by all policies and guidelines of Hawkeye Hotels and the brand.
34. Promotes the brand and other Hawkeye Hotels locations at all times.
35. Keeps all company business confidential – either while on or off property.
36. Performs other tasks as assigned or authorized by the direct supervisor or General Manager.
37. Ensures accurate and timely completion of reports as applicable to the position.
Qualification Requirements To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

• Education and/or Experience

o No formal education
o No prior experience required

• Language Skills

o Ability to communicate in English as follows:
▪ Understanding basic verbal instructions
▪ Read basic words/symbols/numbers
▪ Speak simple sentences to communicate with supervisor, guests, and co-workers
▪ Write basic English to identify maintenance issues and to complete a room report

• Math Skills

o Not required

• Physical Demands
• The physical demands described here are representative of those that must be met by and employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o Requires the ability to bend, stoop, crouch, crawl, kneel, stand, walk, and stretch. Requires the mobility to be able to climb stairs and frequently lift and/or move objects weighing up to 50 lbs.
o Requires hand/eye coordination and manual dexterity.
o Specific vision abilities required by the job close and distance vision, and the ability to adjust focus.

• Computer Skills

Basic.

• Supervisory Responsibilities – List the titles of positions supervised:

None

• Financial Responsibility – List monetary/accounting responsibilities applicable to this position:

o Responsible for handling all items left in guest rooms (lost & found procedures)
o Responsible for proper care of guest items in rooms listed as “stay-over”

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequent exposure to chemical fumes or airborne particles
- Occasional exposure to toxic or caustic chemicals
- Occasional exposure to blood borne pathogens
- Outside work at times with fluctuating temperatures
- Noise level is affected by running of a vacuum cleaner, and the number of guests arriving/departing the guest rooms

Job Type: Part-time

Pay: $16.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work Location: In person