Hotel Manager, One&Only One Za'abeel 1

( 19820 )

Overview

At One&Only, we create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai - One&Only One Za'abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

At One&Only, we create exceptional experiences rooted in passion, creativity, and a deep sense of care. We are committed to delivering personalised, meaningful moments for our guests while fostering a culture built on integrity, respect, and excellence.

Role Overview

We are seeking a Hotel Manager to join One&Only One Za'abeel, reporting directly to the General Manager. This role holds full operational responsibility for all Rooms divisions, including Front Office, Housekeeping, Guest Services, Spa, and Recreation, with a clear focus on driving both commercial performance and service excellence across the hotel.

Responsibilities

• Lead the day-to-day operations of the property, ensuring that guest experience standards are consistently delivered while meeting financial and operational targets.
• Actively manage performance through key metrics, balancing occupancy, rate, cost control, and productivity, while identifying opportunities to maximise revenue and improve profitability across all areas under responsibility.
• Establish and maintain rigorous service standards, ensuring consistency across all guest touchpoints and driving continuous improvement through feedback, audits, and operational reviews.
• Work closely with department heads to embed a culture of accountability, attention to detail, and pride in delivery.
• Play a key role in shaping the overall direction of the hotel alongside the General Manager and senior leadership team, contributing to strategic planning and ensuring alignment between operational execution and business goals.
• Build strong cross-functional relationships, particularly with Food and Beverage and Sales, to deliver a seamless and commercially sound guest experience.
• Inspire and develop teams, building strong departmental leaders and ensuring high levels of engagement, capability, and succession readiness.

Qualifications

• Proven track record in a similar role within luxury hospitality, with strong commercial acumen and the ability to deliver measurable business results.
• Solid understanding of Forbes Five Star standards and experience maintaining and elevating luxury service benchmarks.
• Confident leadership presence, sound judgement, and the ability to balance exceptional guest experience with financial performance.

Why Join Us

This is an opportunity to be part of a brand that values individuality, creativity, and genuine connection, and to contribute to creating exceptional experiences every day. Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you.

Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, constantly innovating to deliver Amazing Experiences and Everlasting Memories.