Hotel Night Auditor

Schedule:

Night Auditor: 4 nights at the week 11PM to 7AM

Wednesday, Thursday, Friday and Saturday

Experience:

• Customer Service: Minimum of 1 year
• Hotel Front Desk: Minimum of 1 year
• Choice Advantage knowledge is a plus

Duties:

• Managing front desk activity and handling guest check-ins and check-out
• Managing and updating all official documentation pertaining to the role
• Answering calls and queries related to potential booking
• Inform customers of all on-site amenities and any relevant information that is needed to use them
• Handle and resolve guest complaints
• Invoice and bill guests for their stay and services used
• Communicate with guests to better understand their individual needs to provide them with the best service possible

Skills:

• Computer knowledge
• Communication: Strong verbal and nonverbal communication skills are important. Hotel clerks will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest’s satisfaction or dissatisfaction with their stay.
• Customer service: Customer service skills are a requirement.
• Problem-solving

Job Type: Full-time

Pay: Up to $20.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Experience:

• Hotel Front Desk: 1 year (Required)

Language:

• English (Required)
• Spanish (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Ability to Relocate:

• Doral, FL 33166: Relocate before starting work (Required)

Work Location: In person