Hotel Night Auditor

Home2/Tru by Hilton is seeking an experienced Front Desk Night Auditor, Competitive pay rate, employee discounts, and more.

Responsibilities

Greet guests and check them in and out of the hotel. Working overnight hours.
Answer phone calls and respond to emails and guest inquiries promptly and professionally
Assist guests with making reservations, arranging transportation, and providing recommendations for local attractions and dining
Process payments and handle cash and credit card transactions accurately and securely
Maintain accurate records of guest interactions, reservations, and payments in the hotel management system
Ensure compliance with hotel policies and procedures, including safety and security protocols
Work collaboratively with other hotel staff to ensure a seamless guest experience
Perform other duties as assigned by the Assistant General Manager or General Manager

Job Requirements

High school diploma or equivalent required; some college coursework in hospitality management or a related field preferred
Previous experience in hotel front desk operations or customer service preferred
Excellent communication and customer service skills
Strong attention to detail and ability to multitask effectively
Strong problem-solving and decision-making abilities
Ability to work well under pressure and in a fast-paced environment
Flexibility to work weekends and holidays as needed
Knowledge of hotel industry best practices and trends
Proficiency in Microsoft Office and hotel management software preferred
Benefits:
Competitive salary
Opportunities for career advancement within the company
To apply, Please submit your resume detailing your qualifications and experience in hotel front desk operations or customer service. We look forward to hearing from you!

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person