Hotel Queen Mary - Information Technology Technician

The position of an IT support technician includes working with the end-user, infrastructure support and maintenance. Individuals in this role should demonstrate good written and spoken communication skills, good typing speed (50 words per minute and more) and the ability to troubleshoot multifaceted problems in a systematic manner.

QUALIFICATIONS:

• Typically requires a bachelor's degree and 0 to 2 years of experience.
• Performs work under direct supervision.
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Possesses beginning to working knowledge of subject matter.

JOB RESPONSIBILITIES:

• Identify problems and repair printers, copiers and scanners
• Diagnose software and hardware problems
• Repair and upgrade different types of computers (software and hardware)
• Track, prioritize and document requests using an IT support request system
• Install and configure new computers and other IT equipment
• Perform regular updates of servers
• Keep track of IT supplies and equipment e.g. cables and adapters
• Provides technical direction and recommendations to improve utilization.
• Reviews records and reports of production, machine malfunctions and maintenance as well as organizational, procedural, and workflow plans and methods.
• Assists with testing of new release of software, vendor modifications, upgrades and patches.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

WELCOME TO THE QUEEN MARY! Once a world-class ocean liner, the Queen Mary Hotel offers guests unique accommodations and a wide array of attractions that simply cannot be found anywhere else. UNIQUE LONG BEACH HOTEL ACCOMMODATIONS Whether it’s the authentic polished wood paneling, the original 1930s artwork, the Art Deco style or the operable porthole(s), there’s no question that the Queen Mary Hotel is unlike any other Southern California hotel. Each stateroom is unique with its own personality and offers a real glimpse into what transatlantic travel was like during the 30’s, 40’s and 50’s. With an impressive history and tradition of excellence, the Queen Mary Hotel is more than a place to rest one’s head – it’s an entire experience. THE QUEEN MARY EXPERIENCE From historic tours, to paranormal attractions, shops, spa and various events, there are a wide variety of things to do and see while aboard the ship. We hope you enjoy your stay aboard the Queen Mary and take advantage of all the wonderful sites, sounds and tastes, the ship has to offer. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions: