Hotel Reservation Agent

Understands and anticipates guest needs and requirements; intuitive understanding of individual preferences, adopting a proactive service orientation to address needs before they are expressed, and adapting communication skills to interpret verbal and non-verbal cues. The goal is to transform service interactions into personalized and memorable experiences, exceeding guest expectations. • Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process. • Possess a sales-oriented attitude, maximizing sales, occupancy and room rates as well as upselling all aspects of the hotel. Strive towards direct booking conversion and minimize cost of sales. • Knows the selling status, rates, and benefits of all packages plans and determines room rates based on the selling tactics of the hotel. • Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments. • Handles daily correspondence and responds to inquiries in a timely manner. • Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits ar

Pay: BD190.000 - BD200.000 per month

Experience:

• Hotel Reservations : 1 year (Required)

Work Location: In person