Housekeeping Attendant

Scope And General Purpose Of Job

Housekeeping Associate will be responsible to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also executing daily housekeeping operations and maintaining the housekeeping operating standards. You are also responsible for delivering an excellent guest satisfaction and experience. The Job incumbent works in line with the hotels guidelines and business plan, and Wyndham Corporate policies and procedures, and according to local requirements and regulations.

Operational

KEY RESPONSIBILITIES

• Cleaning of guest rooms, corridors and heart of the house area of the floor.
• Checks the occupied and departure rooms, giving special attention to guest needs.
• To organize immediately the guest needs under intimation to HK Leader.
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Aware of all room categories and amenities.
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost and found procedures.
• Report maintenance issues to Maintenance/Engineering Department.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships