Looking for Housekeeping Manager

Job Description – Housekeeping Manager

Department: Housekeeping
Reports To: Rooms Division Manager / General Manager
Position Level: Department Head
Location: Manama (4 star hotel )

Applicants : Only candidates short listed will be contacted.

Position Summary

The Housekeeping Manager oversees the overall cleanliness, presentation, and maintenance of all guest rooms, public areas, back-of-house spaces, and laundry operations. This role ensures the highest standards of hygiene, service, and productivity while effectively managing a large, diverse team. The Housekeeping Manager works closely with other departments to deliver exceptional guest satisfaction and operational excellence.

Key Responsibilities

1. Operational Management

• Ensure all guest rooms, public areas, offices, corridors, and facilities are cleaned and maintained to brand standards.
• Develop and implement daily cleaning schedules, deep-cleaning programs, and maintenance plans.
• Oversee laundry operations including linen, towels, uniforms, and outsourcing services.
• Conduct regular inspections of rooms and public areas to ensure quality and consistency.
• Monitor inventory levels of guest supplies, amenities, chemicals, and equipment.
• Coordinate with Engineering for maintenance issues.

2. Staff Management & Training

• Lead, train, motivate, and supervise Room Attendants, Public Area Attendants, Laundry Staff, Supervisors, and Coordinators.
• Prepare weekly duty rosters, shift allocations, and vacation planning.
• Conduct performance evaluations and disciplinary actions when required.
• Provide ongoing training for SOP compliance, safety, chemical handling, and guest service etiquette.

3. Budget & Cost Control

• Prepare, manage, and monitor the department’s annual budget including payroll, linen, laundry, chemicals, cleaning supplies, equipment, and guest amenities.
• Track productivity metrics (rooms per attendant, cost per occupied room, linen par levels, etc.).
• Control wastage and implement cost-effective processes.
• Approve departmental purchases and manage vendor relations.

4. Guest Service & Quality Assurance

• Ensure timely response to guest requests, preferences, and complaints.
• Maintain high cleanliness scores from guest satisfaction surveys, audits, and brand inspections.
• Work closely with Front Office to manage room status, turnarounds, VIP setups, and special requests.

5. Compliance, Safety & Standards

• Ensure all housekeeping operations adhere to hotel brand standards and local health & safety regulations.
• Maintain MSDS documentation, chemical safety procedures, and training compliance.
• Implement sustainability programs for energy, water, and chemical usage.
• Brand Audits Internal and External
• QA Audits
• CPOR monitoring and controlling
• R.A.P monitoring and controlling

Qualifications & Requirements

• Bachelor’s degree in Hospitality Management or related field (preferred).
• Minimum 3–5 years of experience in Housekeeping management, preferably in a 4–5 star hotel environment.
• Strong leadership, communication, and organizational skills.
• Knowledge of PMS systems, inventory systems, and budgeting.
• Ability to work under pressure and handle high-volume operations.
• Excellent attention to detail and commitment to cleanliness standards.

Key Competencies

• Leadership & Team Development
• Time Management
• Financial Acumen
• Quality Control
• Problem-Solving
• Duty Manager evening shift on rotation .
• Guest Service Orientation
• Training & Coaching
• Multitasking & Prioritization

Job Type: Full-time