Housekeeping Inspector - Residence Inn Fort Collins, CO

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Inspector  for the Residence Inn in Fort Collins, CO.

Job Purpose:

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms


• Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly


• Supervises the completion of short notice requests for room changes


• Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards. 


• Keeps record of room checkouts/stay overs, submits records to housekeeping every day


• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms


• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.


• Ensures completion by following through on orders


• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes 


• Checks VIP rooms


• Checks early morning make-up rooms


• Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.


• Checks floor linen closets daily for cleanliness, adequate supplies and linen


• Assures carts are properly stored and vacuum cleaners are emptied at the end of each day 


• Assists in quarterly inventory of all linen


• Ensures safety by assuring that all linen chutes are kept locked at all times


• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services


• Take every opportunity to amaze the guests


• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied


• Responsible for assisting with the training and direction of new department associates


• Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.


• Coordinate activities with other hotel departments in order to facilitate increased levels of 


• communication and guest satisfaction.


• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.


• Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.


• Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.


• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.


• Must be able to lift up to 15 lbs on a regular and continuing basis.


• Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.


• Must be able to exert well-paced ability in limited space.


• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.


• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.


• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates


• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.


• Requires manual dexterity to use and operate all necessary equipment .

Other:

• Being passionate about people and service.


• Strong communication skills are essential when interacting with guests and employees.


• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.


• Basic math skills are used frequently when handling cash or credit.


• Problem-solving, reasoning, motivating, and training abilities are often used.


• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture


• Pay starts at $17 per hour


• Medical/Dental/Vision


• Vacation & Holiday Pay


• Same-day pay available


• Employee Assistance Program


• Career Growth Opportunities/ Manager Training Program


• Reduced Room Rates throughout the portfolio


• Third Party Perks (Movie Tickets, Attractions, Other)


• 401(k)


• Employee assistance program


• Employee discount


• Flexible schedule


• Flexible spending account


• Life insurance


• Parental leave


• Referral program