Housekeeping- Laundry - FT Evenings

POSITION: Laundry Attendant

DEPARTMENT: Housekeeping

SUPERVISOR: Housekeeping Inspector/Housekeeping Supervisor/Assistant Executive Housekeeper/Executive Housekeeper/Assistant General Manager/General Manager

POSITION OVERVIEW: The Laundry Attendant is responsible for processing hotel and guest laundry, including pressing, sorting and folding. Laundry Attendants use commercial pressing and folding equipment and are responsible for programming and logging of their operations. Duties may include ironing sheets, pillowcases, tablecloths, folding towels, sorting soiled linen, loading dryers and distributing linen to various storage areas within the hotel. This industry functions seven (7) days a week, twenty-four (24) hours a day.

PHYSICAL REQUIREMENTS:

• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Work environment – front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
• Must be able to stand and exert well-paced mobility for lengthy periods of time.
• Work environment – Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
• Must be able to stand and exert well-paced mobility for lengthy periods of time.
• Must be able to reach above head and shoulder height to perform job duties.
• Must be able to reach above head and shoulder height to perform job duties.

JOB RESPONSIBILTIES:

• Always maintain positive guest relations and guest confidentiality.
• Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Assist with delivery of front desk requests as needed, i.e., rollaways, cribs, towels, etc.
• Assist with keeping storage room stocked.
• Monitor pool and fitness area. Remove dirty towels and re-stock towels if needed.
• Sorting linens, towels, clothing and other laundry items by color, size and material
• Wrapping laundry items for pickup or delivery to customers and hospitality guests
• Washing items with commercial laundry equipment following proper sanitization protocols
• Cleaning and maintaining laundry room area and equipment
• Unloading laundry from commercial dryers
• Stocking laundry supplies such as detergent, bleach, laundry bags and fabric softener.
• Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during emergencies. Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Be familiar with all local attractions/activities to respond to guest inquiries accurately.
• Responsible for knowing and abiding by all departments, Commonwealth Lodging Management and hotel policies and procedures. As well as brand standards, policies and procedures.
• This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred.
• Good understanding of the English language and communication skills both written and verbal.
• Previous laundry or housekeeping experience preferred.
• Knowledge of proper cleaning techniques, requirements and use of equipment
• Knowledge of proper chemical handling