SUMMARY

The Housekeeping Manager, reporting directly to Executive Housekeeper, is responsible for the hotel’s commercial, quality and people performance in Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department.

The Housekeeping Manager will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health & Safety audit compliance.

KEY RESPONSIBILITIES

• Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.

• Ensured 100% compliance with brand standards.

• Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.

• Carries out monthly linen inventory.

• Continuously evolve / improve departmental SOPs and productivity of the department.

• Schedule’s routine inspections of all housekeeping areas (rooms and public) by/with the Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.

• Supervises outside contractors to ensure contractual compliance.

• Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.

• Ensures departmental health and safety compliance.

• Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.

• Is responsible for all flower arrangements placed in the public areas and rooms.

• Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.

• Implementing assigned task during emergencies such as fire, power failure and natural disaster.

• Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.

• Ensure all guests and internal stakeholders receive prompt and courteous service.

• Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.

• Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.

• Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.

• Informs other departments of the housekeeping matters that concern them, particularly the Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager/Director of Operations/ Executive Assistant Manager/General Manager.

• Responsible for effective People leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.

• To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.

• Acting as a role model for the Count On me Service culture.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.