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Housekeeping Manager - The Drey Hotel
Job Summary
The Housekeeping Manager is responsible for overseeing all housekeeping operations within a boutique hotel, ensuring the highest standards of cleanliness, presentation, and guest satisfaction. This role also manages minibar inventory processes, including monthly audits, purchasing, and stock control, as well as procurement of all housekeeping supplies. The ideal candidate is detail-oriented, organized, and experienced in both team leadership and inventory management.
Key Responsibilities
Housekeeping Operations
- Manage daily housekeeping functions, ensuring all guest rooms and public areas meet established cleanliness and presentation standards.
- Supervise, train, and schedule housekeeping staff to maintain efficient operations.
- Conduct routine inspections of guest rooms and common areas to ensure quality assurance.
- Develop and enforce housekeeping policies, procedures, and service standards.
Team Leadership
- Recruit, onboard, and train housekeeping staff.
- Provide ongoing coaching, performance evaluations, and disciplinary action when necessary.
- Foster a positive and productive team environment focused on service excellence.
Minibar Management
- Conduct and oversee accurate end-of-month minibar inventory counts.
- Reconcile minibar usage with sales and occupancy reports.
- Ensure all minibar items are properly stocked, rotated, and accounted for.
- Identify discrepancies and implement corrective actions.
Inventory & Purchasing
- Manage purchasing of all minibar items, maintaining appropriate stock levels.
- Procure housekeeping supplies including cleaning products, linens, and guest amenities.
- Monitor inventory usage trends and forecast future needs.
- Establish and maintain vendor relationships and ensure timely deliveries.
Guest Experience
- Address guest requests, concerns, and complaints promptly and professionally.
- Collaborate with front office and maintenance teams to ensure seamless guest service.
Qualifications
- Proven experience in housekeeping management, preferably in a boutique or luxury hotel environment.
- Strong knowledge of cleaning standards, procedures, and safety regulations.
- Experience with inventory management, purchasing, and minibar operations.
- Excellent leadership, organizational, and time-management skills.
- Strong attention to detail and problem-solving abilities.
- Proficiency in hotel management systems (PMS) and inventory tracking tools.
- Spanish speaking required.
Working Conditions
- Ability to stand, walk, and move throughout the property for extended periods.
- Require weekends, holidays, and flexible scheduling based on hotel operations.
Job Title: Housekeeping ManagerDepartment: Housekeeping / Operations
Reports To: Director of RoomsJob SummaryThe Housekeeping Manager is responsible for overseeing all housekeeping operations within a boutique hotel, ensuring the highest standards of cleanliness, presentation, and guest satisfaction. This role also manages minibar inventory processes, including monthly audits, purchasing, and stock control, as well as procurement of all housekeeping supplies. The ideal candidate is detail-oriented, organized, and experienced in both team leadership and inventory management.Key ResponsibilitiesHousekeeping Operations - Manage daily housekeeping functions, ensuring all guest rooms and public areas meet established cleanliness and presentation standards.
- Supervise, train, and schedule housekeeping staff to maintain efficient operations.
- Conduct routine inspections of guest rooms and common areas to ensure quality assurance.
- Develop and enforce housekeeping policies, procedures, and service standards.
- Team Leadership
- Recruit, onboard, and train housekeeping staff.
- Provide ongoing coaching, performance evaluations, and disciplinary action when necessary.
- Foster a positive and productive team environment focused on service excellence.
- Minibar Management
- Conduct and oversee accurate end-of-month minibar inventory counts.
- Reconcile minibar usage with sales and occupancy reports.
- Ensure all minibar items are properly stocked, rotated, and accounted for.
- Identify discrepancies and implement corrective actions.
- Inventory & Purchasing
- Manage purchasing of all minibar items, maintaining appropriate stock levels.
- Procure housekeeping supplies including cleaning products, linens, and guest amenities.
- Monitor inventory usage trends and forecast future needs.
- Establish and maintain vendor relationships and ensure timely deliveries.
- Guest Experience
- Address guest requests, concerns, and complaints promptly and professionally.
- Collaborate with front office and maintenance teams to ensure seamless guest service.
- Qualifications
- Proven experience in housekeeping management, preferably in a boutique or luxury hotel environment.
- Strong knowledge of cleaning standards, procedures, and safety regulations.
- Experience with inventory management, purchasing, and minibar operations.
- Excellent leadership, organizational, and time-management skills.
- Strong attention to detail and problem-solving abilities.
- Proficiency in hotel management systems (PMS) and inventory tracking tools.
- Spanish speaking required.
- Working Conditions
- Ability to stand, walk, and move throughout the property for extended periods.
- Require weekends, holidays, and flexible scheduling based on hotel operations.
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