Housekeeping Supervisor

Description:

The Hilton Garden Inn located in Bend Oregon is looking to add to our hospitality family! This hotel is located in the beautiful Old Mill District and just minutes away from thriving restaurants, shops, and trails. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career!

SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

BENEFITS

Travel Perks

Optional Daily Pay

Flexible Schedules

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

OVERVIEW

Responsible for helping administer and coordinate housekeeping functions in assigned sections. Responsible for helping inspect guest rooms and ensuring they are cleaned up to standards, assist housekeepers as needed, provide necessary training. Responsible for assisting the Housekeeping Manager.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with the daily operations of the housekeeping department and onsite laundry facility including scheduling and payroll.
• Assist with the sourcing, interviewing, culture training and ongoing development of housekeeping department, with a focus on team member satisfaction, productivity, and guest satisfaction.
• Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis.
• Interact with all associates in the housekeeping department providing ongoing and systematic feedback and performance evaluation.
• Issue daily assignments to all housekeepers and laundry attendants.
• Assist with the maintenance of the Lost and Found program.
• Develop, implement, and maintain an ongoing general cleaning program.
• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Inspect staff’s work performance within the assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
• Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants’ carts are clean and restocked.

REQUIREMENTS

High school diploma or GED required

1-2 years of experience in a hotel or related field required

Previous supervisory responsibilities preferred

Must work well in high pressure situations

OTHER

Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of success in this role. If the Housekeeping Lead is unable to meet these requirements, he/she will be subject to disciplinary action based on management operating policies, up to and including termination of employment.

E-Verify

Resolute Road Hospitality utilized E-Verify for all employment verification.

Requirements:

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