Housekeeping Supervisor

Key Responsibilities1. Operational Duties

• Supervise room attendants and public area attendants during daily operations.
• Inspect guest rooms, corridors, and public areas to ensure cleanliness and maintenance standards are met.
• Assign daily tasks and special cleaning projects to the housekeeping staff.
• Ensure all rooms are cleaned and prepared on time for guest arrivals.
• Report any maintenance issues to the Engineering department promptly.

2. Guest Service

• Respond to guest requests and resolve issues quickly and professionally.
• Ensure VIP rooms and special requests are handled according to hotel standards.
• Follow up on guest complaints and take corrective action where necessary.

3. Staff Supervision & Training

• Train new employees on hotel cleaning standards, safety, and proper use of equipment and chemicals.
• Conduct daily briefings with housekeeping staff.
• Monitor employee performance and provide feedback.
• Ensure staff comply with grooming standards and hotel policies.

4. Inventory & Supplies

• Monitor usage of cleaning supplies, linen, and guest amenities.
• Ensure proper stock levels are maintained.
• Report shortages to the Executive Housekeeper and assist with inventory control.

5. Health, Safety & Hygiene

• Ensure all staff follow safety procedures, including proper chemical handling.
• Enforce hygiene standards according to hotel policies and local regulations.
• Conduct regular inspections for fire hazards, broken equipment, or unsafe practices.

6. Administration

• Update room status in the system (Opera/Fidelio or other PMS).
• Prepare daily housekeeping reports.
• Assist in scheduling staff and managing attendance records.

Job Type: Full-time