Housekeeping Supervisor

Essential Functions Of The Job

• Maintain communication with and support the Housekeeping Manager and Housekeeping Director.
• Supervise daily housekeeping operations to ensure cleanliness, safety, and service quality meet Lenbrook standards.
• Oversee the safe and proper cleanup of bodily fluids from pets and humans.
• Inspect common areas and resident spaces regularly; address deficiencies promptly.
• Train, support, and monitor housekeeping staff to maintain consistent performance and professionalism.
• Coordinate service requests and appointments through communication with the call center.
• Complete daily opening and closing procedures, including required checklists.
• Serve as Manager on Duty when the Housekeeping Manager or Director is unavailable.
• Ensure all housekeeping supplies and equipment are used and maintained properly.
• Foster a positive and productive work environment, promoting teamwork and accountability.
• Communicate effectively with residents, guests, and staff to ensure satisfaction and resolve concerns.
• Maintain accurate records and report issues or needs to the Housekeeping Manager or Director.
• Manage time and attendance for direct reports, including monitoring time sheets, and ensuring timely and accurate payroll submissions.
• Handle resident complaints according to Lenbrook’s policies and procedures.
• Always adhere to Lenbrook rules and dress code.
  
  

Perform other related duties as assigned.

Qualifications

Skills and aptitude required:

• Ability to lead, train, and motivate staff while ensuring accountability.
• Strong focus on residents and guests’ satisfaction with excellent communication skills.
• Ensures cleanliness, safety, and service standards are consistently met.
• Manage schedules, checklists, and daily operations efficiently.
• Responds quickly to issues and adapts to changing needs or priorities.
• Works well across departments to maintain seamless service delivery.
• Basic understanding of safety, sanitation, and compliance standards (OSHA, HACCP).
• Knowledge in floor care (LVT, MARBLE, and CARPETING)
  
  

Physical Requirements

• Ability to stand and walk for extended periods (up to 8 hours or more per shift).
• Frequent bending, reaching, stooping, kneeling, and crouching.
• Ability to lift, carry, or move items up to 25–50 pounds (e.g., supplies, trays, equipment).
• Comfortable working in environments that may be warm, humid, or involve strong cleaning agent.
• Sufficient manual dexterity to operate a fire extinguisher.
  
  

Education And Experience Required

• 2+ years of experience in housekeeping or custodial services.
• 2+ years of supervisory or team lead experience.
• Experience in hotels, resorts, hospitals, or institutional housekeeping.
• Proven experience in training staff, managing schedules, and handling inventory.