Housekeeping Supervisor - Hampton Inn Newark Airport Elizabeth

About This Job:

As the HSKP (Housekeeping) Supervisor at the Hampton Inn Newark Airport Elizabeth, you play a vital role in ensuring our guests experience a clean, comfortable, and welcoming environment. You lead a team of dedicated housekeeping staff, ensuring adherence to brand standards and exceeding guest expectations. Your work directly impacts guest satisfaction and the overall reputation of the hotel.

Job Duties and Responsibilities:

• Supervises and coordinates the activities of housekeeping staff to ensure efficient and effective cleaning of guest rooms and public areas.
• Trains new housekeeping staff on proper cleaning techniques, safety procedures, and hotel standards.
• Inspects guest rooms and public areas regularly to ensure cleanliness and maintenance standards are met.
• Manages inventory of cleaning supplies and equipment, placing orders as needed to maintain adequate stock levels.
• Addresses guest complaints and resolves issues related to housekeeping services promptly and professionally.
• Creates and manages staff schedules to ensure adequate coverage based on occupancy levels and hotel needs.
• Monitors and enforces adherence to hygiene and safety standards to maintain a safe working environment.
• Leads and motivates the housekeeping team to achieve performance goals and deliver exceptional service.
• Resolves conflicts among team members and addresses performance issues through coaching and disciplinary action when necessary.
• Provides work direction to housekeeping staff, ensuring tasks are completed efficiently and to the required standard.
• Participates in the hiring process for housekeeping staff, including interviewing and selecting qualified candidates.

Required Qualifications:

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of 1 year of experience in housekeeping, preferably in a hotel environment.
• Previous experience in a supervisory role is highly desirable.

Knowledge/Skills:

• Strong knowledge of housekeeping procedures and cleaning techniques.
• Excellent team leadership and motivational skills.
• Ability to maintain high standards of quality control.
• Proficient in inventory management and ordering procedures.
• Exceptional customer service and communication skills.
• Ability to create and manage staff schedules effectively.
• Proven ability to resolve conflicts and address performance issues.
• Thorough understanding of hygiene and safety standards.

Preferred Qualifications:

• Certification in housekeeping management.
• Experience with hotel property management systems (PMS).

Physical Requirements/Work Conditions:

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to bend, stoop, and reach frequently.
• Exposure to cleaning chemicals and equipment.
• Work environment may be fast-paced and require flexibility.