Housekeeping Supervisor - voco Cairo Arabella Plaza

At voco Cairo Arabella Plaza, the very first voco in Egypt, we bring a fresh, stylish, and reliable approach to hospitality, blending the warmth of Egyptian service with the distinctive spirit of the voco brand.

We are looking for a Housekeeping Supervisor to join our team, leading the housekeeping operations to ensure the highest standards of cleanliness, comfort, and guest satisfaction.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Supervising housekeeping staff, including rooms and public area attendants, to ensure all areas meet hotel cleanliness and service standards.
• Inspecting guest rooms, corridors, and public spaces for cleanliness, presentation, and maintenance, logging and reporting any issues to Engineering.
• Assigning daily tasks, priorities, and special projects, while assisting with scheduling and resource allocation.
• Training, coaching, and motivating the housekeeping team, conducting briefings, and contributing to on-the-job training and performance development.
• Coordinating with Front Office and Engineering to ensure smooth operations, accurate room status updates, and timely resolution of maintenance needs.
• Handling guest requests, concerns, and complaints with professionalism, efficiency, and adherence to the hotel’s service and conduct standards.
• Managing inventory control of cleaning supplies, linens, and guest amenities, ensuring cost-effective usage and availability.
• Maintaining accurate records of inspections, lost and found, staff attendance, and daily departmental reports.
• Ensuring compliance with health, safety, hygiene, and sanitation policies across all housekeeping activities.
• Actively participating in departmental meetings, daily warm-ups, and briefings to support team communication and operational excellence.

What we need from you

• High school diploma or equivalent; a degree or diploma in Hospitality is an advantage.
• Minimum 3 years of housekeeping experience in a high-volume hotel with at least 1 year in a supervisory or team leader role.
• Previous experience in a 5-star hotel environment preferred.
• Strong attention to detail, organizational skills, and a hands-on approach to maintaining high standards.
• Proven ability to lead, train, and motivate a team in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Working knowledge of housekeeping equipment, cleaning procedures, and safety standards.
• Proficiency in Microsoft Office; knowledge of Opera or other property management systems is an advantage.
• Flexibility to work varied shifts, including nights, weekends, and public holidays.

What We Offer:

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.