Houseperson

Position: Houseperson

Reports to: Director of Housekeeping

FLSA Status: Non-Exempt

OUR MISSION: To deliver unparalleled hospitality and five-star quality care in an independent living resort setting, ensuring a professional and fulfilling experience for all residents.

Position Summary:

The Housekeeper is responsible for maintaining the highest standards of cleanliness and maintenance throughout Symphony Park. This role requires attention to detail, a commitment to cleanliness, and the ability to work efficiently both independently and as part of a team.

Essential Job Functions:

• Cleaning and Maintenance: Perform routine cleaning tasks such as dusting, vacuuming, mopping, cleaning bathrooms, and tidying up rooms. Ensure that all areas, including residences and common areas, are maintained to the highest standards.
• Standard cleaning will occur for each residence on a weekly basis. Deep cleaning including but not limited to baseboards, blinds, and ceiling fans will occur on a monthly basis.
• Team Collaboration: Work closely with other housekeeping employees, and other Symphony Park employees. Report any issues or deficiencies to the Director of Housekeeping. Participate in training sessions and team meetings.
• Quality Control: Follow all cleaning protocols and checklists to ensure consistency and quality. Respond to feedback and adjust cleaning methods as needed. Residential cleaning is subject to quality checks to ensure adherence to Symphony Park standards.
• Resident Relations: Interact professionally with residents, ensuring their housekeeping needs are met and addressing any specific requests or concerns.
• Equipment and Supplies Management: Properly use, maintain, and store cleaning equipment and supplies. Inform the Director of any equipment malfunctions or supply shortages.
• Encourages teamwork through cooperative interactions with co-workers and other departments.
• Attends training courses at community and maintains up to date monthly, quarterly, and annual training.

Daily tasks specific to this role may include but are not limited to:

• Floor surfaces- Clean all floor surfaces resulting in a clean and sanitary manner Including but not limited to the following:
• 1. Vacuuming of carpeted floor surfaces throughout.
• 2. Sweeping and mopping various floor surfaces throughout common areas and buildings.
• 3. Shampooing carpets according to schedule.
• 4. Shampooing carpets in resident apartments as needed.
• Daily removal of trash and recycling from all buildings.
• Organizing and maintaining janitor closets.
• Housekeeping duties as needed.
• Work on assigned tasks that come through the work order system.
• Put away monthly supplies.
• Assisting with Deep Cleans including moving furniture away from walls as needed, wiping down windows, high/low dusting, wiping down porches, and spot cleaning carpets.
• Pressure washing cushions as needed.

• Cleaning upholstery as needed.
• Changing out Detergents from washers on a regular basis.

• Maintaining elevators which include keeping tracks clean, wiping stainless steel and walls along with the floors being swept and mopped throughout.
• Other duties as assigned, and which relate to the success of the community and the care, comfort, and happiness of our residents.

Experience Qualifications & Skills:

• At least 2 years experience in housekeeping or cleaning services is preferred.
• Attention to detail and a high standard of cleanliness.
• Ability to work efficiently both independently and as part of a team.
• Ability to complete and pass forklift certification when hired.

Physical Demands:

• Walk/Stand – must be able to continuously walk and stand
• Environment Condition – must be able to perform work both inside and outside
• Sit – sit infrequently
• Lift - constantly 0-10 pounds, frequently 11 – 50 pounds
• Carry - constantly 0-10 pounds, frequently 11 – 50 pounds
• Push - constantly 0-10 pounds, frequently 11 – 50 pounds
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available
• Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis, may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck while, manipulating weights of 25 pounds or more.
• Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.
• Sensory Vision – must be able to read clearly with or without corrective lenses
• Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices.
• Speech/Language – must have strong command of English sufficient to read and write and interpret administration information.