Housing Counselor - Level 1

About Navicore Solutions

Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

You can be a part of our wonderful team! Navicore Solutions currently has an open Housing Counselor positions in our Housing Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.

Please note: Candidate does NOT have to be a HUD Certified Housing Counselor but that is definitely preferred. If you are not Certified, you must obtain the certification within 60 days of hire.

Shift: Monday - Friday: 9-5:30pm-EST & M-F: 11 - 7:30pm-EST.

Training Schedule: Monday - Friday: 8:30AM - 5:00 PM EST.

What will you do as a Housing Counselor?

Role Description

As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide housing counseling to community members through housing affiliations and HUD referrals.

What To Expect:

• Provide housing counseling services to consumers in need.
• Analyze the client’s situation to determine and provide the client with appropriate solutions.
• Heave phone communication with consumers.
• Utilize extensive education, resources, and referrals for assistance from additional approved organizations.
• Provide a detailed and customized client action plan to each counseled client.
• Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.
• Ability to handle periods of high call volume, phone interactions, and meet performance standards.
• Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
• Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.

Basic Qualifications:

• High School Diploma or Equivalent.
• At least 2 years of experience in finance, mortgage, real estate, psychology or case management. Call center experience is a plus.
• Must be computer literate, have the ability to type at least 40 words per minute and be able to spend your day on the phone.
• Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
• Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team.
• Ability to pass a pre-employment screening process including criminal background check and drug screen.
• MUST be a HUD Certified Housing Counselor.

Preferred Qualifications

• College Degree Preferred or relevant work experience.
• Excellent time management, multi-tasking, communication and organizational skills.
• Must have the ability to show compassion while maintaining a distinct level of direction.
• Understanding of call-center and productivity requirements.

This Full-Time position includes the ability to participate in our full benefits package as follows.

• Medical, Dental and Vision benefits within 90 days of hire
• Generous paid time off
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance

$19.37 - $20.37 (For Bilingual in Spanish) per hour.

Start Date: Within the next 30 - 45 days.

To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/

Former Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and bank employees have all made the successful transition to Counseling. We invite you to apply today and join our team. Making a difference in others’ lives will make a difference in yours too! Just bring your customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a successful counselor!