Housing Solutions Case Manager

Status: Full-Time, Non-Exempt
Pay: $22.00-$23.50/hour
Schedule: Monday-Friday 9:00 a.m. - 5:30 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• 100% employer-paid medical insurance at base tier
• Voluntary dental, vision, and life insurance
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with up to 3% employer matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

Job Summary: The Housing Solutions Case Manager provides comprehensive case management services to individuals and families, supporting them with housing, employment, financial planning, and access to community resources. This role includes developing individualized housing plans, maintaining detailed case documentation, advocating for clients, and coordinating with landlords and support agencies. The Case Manager ensures clients maintain housing stability and comply with program policies, working collaboratively with team members and external partners to achieve program goals.

Essential Duties and Responsibilities:
Client/Service Delivery

• Manage a caseload of 17–25 clients, meeting with each at least twice per month in shelters, their homes, or community settings
• Develop individualized housing support and emergency response plans based on assessments and identified barriers, including both short- and long-term measurable goals
• Deliver comprehensive case management services such as needs assessments, benefits coordination, housing planning, tenant education, advocacy, and referrals
• Design and monitor personalized case management plans centered on housing stability and financial goals
• Document client progress through organized case files, charts, monthly notes, and outcome evaluations
• Assist clients with housing and employment challenges, recognizing strengths while addressing needs in a respectful manner
• Conduct home visits and inspect residences to ensure they are well-maintained
• Stay informed about community resources and provide relevant referrals
• Follow all Case Management policies and maintain a full caseload
• Participate in the Coordinated Entry System (CES) by submitting updates, requesting matches, and attending match meetings
• Help clients identify housing opportunities and mediate landlord-tenant relationships
• Build and maintain strong relationships with landlords and supportive service providers

Team/Staff Relations

• Collaborate with team members and volunteers to support Mercy House’s mission and values
• Regularly attend internal and external meetings
• Assist in the planning and delivery of resident programs
• Demonstrate adaptability, dependability, and empathy in a fast-paced team environment
• Communicate effectively and respectfully with individuals from diverse backgrounds

Administration

• Keep client documentation accurate and up to date, including case notes and stabilization plans
• Show proficiency with Microsoft Office applications
• Contribute to the accuracy and effectiveness of data tracking systems
• Handle client files and information with confidentiality and care
• Ensure timely submission of all necessary client documents
• Perform additional duties as assigned

Knowledge of:

• Confidentiality standards and the ethical/legal aspects of case management
• Effective documentation methods and reporting procedures

Requirements:
Education and Experience

• Computer literacy and proficiency in Microsoft Office applications is required

General

• Valid CA driver’s license, proof of insurance, and reliable vehicle required; must be comfortable using personal vehicle for home visits, shelter visits, and community meetings
• Ability to work with a diverse population; organize and prioritize tasks; speak effectively in small groups; manage crisis situations; and maintain professional, respectful communication
• Must be dependable, responsible, and able to maintain positive and effective working relationships
• Strong organizational, communication, and creative problem-solving skills are desired
• Fluency in Spanish is highly valued

Physical Requirements

• Ability to lift up to 50 pounds
• Prolonged periods of sitting and working at a computer

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.